Experienced Customer
Support service
At Linkitsoft, we understand the critical importance of providing exceptional customer support service. Our team has over 94 active clients across various industries and consists of over 111 dedicated offshore employees working out of 2 strategically located offices.
When you choose Linkitsoft for your customer support needs, you get proven expertise without hidden costs or risks.
Experienced Customer Support
NO HIDDEN COSTS. NO UNFORESEEN RISKS.
When you partner with the strongest provider, you get the best outcome.
94+ active clients across
various industries
111+ offshore
employees
02+ strategically located
offices
What does Linkitsoft customer Support service have to offer?
Linkitsoft recognizes the crucial role of customer support in improving the customer experience. We pride ourselves on offering personalized, high-quality Customer support that goes hand in hand with your products and services. This is not just support – it’s about building a successful customer support framework that leads to excellent customer satisfaction.
24/7 Customer Service Outsourcing
Linkitsoft stands ready 24/7 to handle your needs. We believe that great customer support doesn't rest. Our customer support professionals work tirelessly, ensuring that every interaction enhances the customer experience. Our always-on approach aims to secure your trust and bolster customer loyalty.
Outsource Help Desk Support Services
Our help desk support services are designed to enhance customer experience and help your business thrive. Linkitsoft can give your customers end-to-end support, strengthening customer retention through support tools and software designed for success. Trust us to be the backbone of your customer service team.
Best Outsourcing Customer Support Cost
When it comes to outsourcing customer support, affordability is key. Linkitsoft promises not just competitive pricing but also value that boosts your customer's lifetime value. We focus on the customer at every turn, providing high-quality customer experiences that align with your budget.
Small Business Oriented Outsourced great customer Care
We cater specifically to small businesses, understanding that your customer base is the cornerstone of your success. Linkitsoft will tailor support that doesn't just solve problems but nurtures long-term customer relationships. We provide customer support and service that's just as dedicated as your own team.
Benefits of Outsourcing Customer Service with Linkitsoft
Don’t hand off customer support to just anyone – choose Linkitsoft as your partner in providing exceptional customer service. Our team of experts will work closely with you to understand your business and provide personalized support to your customers. Trust us to handle the smallest to the largest Customer support requests with ease, ensuring that every interaction is positive. Outsourcing your customer service representatives to Linkitsoft offers numerous key advantages:
1. Reduce Costs
Linkitsoft will slash your costs significantly. Imagine keeping up with customer expectations and saving up to 70% on employment expenses. Our support team's efficiency makes this a reality, delivering top-notch service without the heavy price tag.
2. Increase Efficiency
Over 27% of companies outsource to improve efficiency. By leveraging our infrastructure and expertise, you can navigate fluctuations in demand and scale sustainably. Our dedicated teams become an extension of your business, freeing you to focus on core priorities while we handle customer interactions.
3. Access 24/7 Support
Linkitsoft offers unmatched flexibility with our 24/7 support. We provide a global delivery model that adds flexibility, faster response times, and round-the-clock support. Our support team's dedication to customer service ensures that your existing customers receive the best possible support, even outside of regular business hours.
4. Drive Business Growth
We don't just provide customer service; we partner in your expansion. Linkitsoft becomes an extension of your team, allowing you to concentrate on growth. Trust us to manage customer interactions while you innovate and thrive.
Foodosti - Food Delivery Application
Foodosti is a food delivery startup in Kentucky that wanted to give restaurants and customers an inexpensive and smarter alternative to expensive apps like DoorDash and Uber Eats. We helped turn their idea into a real app with a driver bidding system, where riders set their own delivery prices. The app launched in Lexington, Kentucky, and quickly became a hit with both customers and delivery drivers.
Mr. Cod (Order Wave – Self-Ordering Kiosk)
Mr. Cod, a popular UK-based restaurant known for its fish and chips, faced challenges managing high customer volume and daily tax tracking. Linkitsoft introduced Order Wave, a self-service kiosk that simplified ordering, enabled custom order saving via phone login, and automated tax collection using a Black Box system. This solution streamlined operations, reduced order errors, and provided efficient daily reporting, significantly improving both customer experience and backend management.
BVEND - Smart Vending Machine Application
BVEND, a school-focused vending operator, wanted to create a secure and cashless snacking experience for students. Traditional cash systems were inconvenient and hard to manage for both kids and parents. Linkitsoft built a custom web-based platform that used student ID cards for payments, enabled parental top-ups, and added gamified features for engagement. The system simplified management, boosted user satisfaction, and made vending fun, safe, and efficient for schools.
DONUT TRAP - Smart Donut Vending Application
Donut Trap, a small donut and coffee business, faced challenges managing inventory, payments, and custom orders manually. Linkitsoft developed a responsive mobile app that automated inventory updates, streamlined payments, and enabled customers to place customized orders easily. The app also offered real-time tracking and remote management, reducing manual work and errors. With automation and a smooth digital experience, Donut Trap boosted efficiency and customer satisfaction while saving valuable time.
JTI - Modern Tourism Application
JTI, a tourism initiative in Malaysia, faced challenges as travelers struggled with scattered apps for booking, navigation, and recommendations. Linkitsoft developed a centralized mobile app that unified hotel bookings, attractions, transport, and personalized suggestions in one platform. The app also promoted local businesses through in-app advertising. This solution simplified trip planning, improved user experience, and boosted tourism engagement across Johor Bahru, making travel more connected and enjoyable.
Uvendtech - Smart User Centric Vending App
UvendTech, a Malaysian vending operator, struggled with pre-installed software that lacked local payment support, backend integration, and flexibility. Linkitsoft developed a custom vending platform tailored for Malaysia, adding e-wallet payments, Malay language support, and real-time data integration. A centralized dashboard enabled remote management and brand customization. This transformed UvendTech’s machines into a fully localized, scalable, and efficient system that improved operations and enhanced customer convenience nationwide.
Showdrop - Custom Vending Software
Showdrop, a marketing tech company, wanted to modernize product sampling in grocery stores. Traditional sampling methods were inefficient and hard to measure. Linkitsoft developed custom vending software with QR-based access, offline functionality, and real-time temperature monitoring. The branded interface made sampling interactive and engaging, while backend tracking ensured smooth operations. This solution transformed sampling into a smart, data-driven experience that enhanced brand visibility and customer engagement in retail spaces.
PrayOS Kiosk App - Donation Made Easy
PrayOS, a faith-based organization, wanted to help people share prayers and support their community in a secure, modern way. Traditional methods lacked accessibility and personalization. Linkitsoft developed a kiosk system where users can submit prayers, make donations, and receive guidance from religious leaders. Built on AWS for reliability and security, the solution strengthened community connections, improved transparency, and made spiritual engagement more accessible and meaningful for everyone.
Photobrick - Photo Recreation Kiosk Application
Photobrick, a personalized gift brand, wanted to make memory preservation more interactive and lasting. Traditional photo printing lacked engagement and customization. Linkitsoft developed an interactive kiosk system that lets users upload photos via a QR-linked web app, preview designs in real time, and complete secure contactless payments. This seamless experience enhanced customer engagement, streamlined operations, and helped Photobrick deliver a creative, modern, and personalized way to capture meaningful memories.
COLBR - Secure Investing for everyday
COLBR, a digital investment platform, faced challenges with complex onboarding and scattered client-advisor communication. Linkitsoft built a secure web platform with dedicated portals for customers and advisors, enabling easy document uploads, validation, meeting scheduling, and progress tracking. By centralizing everything into one streamlined system, the solution reduced delays, eliminated manual errors, and made financial management simpler, faster, and more transparent for both customers and advisors.
Noomee Case Study - E-commerce Mobile app
Noomee, an Italian e-commerce startup, wanted to simplify online shopping as users faced slow checkouts and poor product search experiences. Linkitsoft built a cross-platform mobile app with a secure, minimal-step payment process and an advanced image-based search feature. With organized product categories and a clean interface, the app made shopping faster, safer, and more intuitive, enhancing user satisfaction and confidence in online purchasing.
Jood - Donation Kiosk Application
Jood, a digital donation platform in Saudi Arabia, wanted to make charitable giving easier, faster, and more transparent. Donors previously faced difficulty tracking contributions and trusting where funds went. Linkitsoft built a bilingual, secure kiosk and web system with real-time tracking, encrypted payments, and franchise management. The platform unified charities under one network, ensured instant transfers, and transformed donations into a seamless, trustworthy, and accessible experience for everyone.
Texas Haunters Convention - Badge Printing Kiosk
Texas Haunters Convention needed a faster way to handle event check-ins as manual badge printing caused long lines and delays. Linkitsoft developed a custom self-service kiosk connected to the registration database, allowing attendees to scan QR codes or search by email to print badges instantly. The system improved efficiency, reduced staff workload, and delivered a smooth, professional, and hassle-free check-in experience for thousands of event participants.
Vendy - Vending Machine Application
Vendy, a smart vending software company, faced challenges with outdated cash-based machines that lacked safety and real-time management. Linkitsoft developed a contactless vending platform that allowed users to scan QR codes, browse products, and pay digitally. The solution included real-time inventory tracking, secure payments, and a centralized dashboard for retailers. This innovation modernized vending operations, improved hygiene, and delivered a faster, more reliable shopping experience for users.
Xavier College - Self-Service Attendance Kiosk
Xavier College in Australia needed a faster and more reliable system for recording student late arrivals as manual check-ins were slow and error-prone. Linkitsoft developed a self-service attendance kiosk integrated with Microsoft Dynamics CRM. Students can scan their ID, take a photo for verification, and print a confirmation slip instantly. The solution automated recordkeeping, reduced administrative workload, and improved accuracy, creating a seamless and efficient check-in process.
Beauty Lab - Custom Digital Booking System
Beauty Lab, a modern salon, struggled with a disorganized booking and payment process that frustrated clients and caused scheduling delays. Linkitsoft developed a unified digital system integrating online booking, a self-check-in kiosk, and a specialist app. The platform enabled real time scheduling, NFC-enabled payments, and seamless synchronization across all devices. This solution simplified operations, improved customer satisfaction, and turned salon management into a smooth, modern, and efficient experience.
Johor Environmental System - Sustainability-Focused Mobile App
Johor Environmental System is a sustainability-focused mobile app developed by Linkitsoft. It empowers the Johorians in their eco-conscious journey. The client’s complaint? Environmental problems. So we built a platform that’s packed with tips, resources, and tools. It helps users reduce waste, save energy, and discover eco-friendly products. We made a solution designed to promote sustainable living while supporting local green initiatives.
Industries we've worked in
Education
Healthcare
Logistics
Financial Services
Legal Services
Professional Services
Retail & eCommerce
Real Estate
Engineering & Construction
Information Technology
Media Communications
Telecommunications
Awards & Recognition
We thrive on accelerating the path to disruption and implementing agile methodologies to design, build, deliver, and scale digital solutions. Our future-proof, growth-centric tech has earned us notable awards and recognition across industries and regions.
Our Core Customer Service Offerings
At Linkitsoft, we provide a range of customer support services, including:
Call Centre Outsourcing
At Linkitsoft, we offer call center outsourcing to augment your capabilities while ensuring top-notch quality. This is important because support agents play a crucial role in fostering customer loyalty and retention. Our support teams support your customers – even the difficult ones – greatly reducing customer effort and boosting satisfaction.
Telephone Answering
Our virtual receptionists are always ready to handle calls, orders, and appointments, providing an omnichannel support approach to customer experience. By giving them a good Customer support experience, our team improves your customer service and support, which is crucial for long-term customer success and favorable customer feedback.
Technical Support
Linkitsoft can expand your tech support team on demand, embodying the job of customer support with efficiency. We approach and provide long-term support beyond the immediate issue, ensuring that every support interaction contributes to end-to-end customer experience and helps improve your customer service versus just a temporary fix.
eCommerce Support
We understand that an effective product or service needs robust customer support experiences. That’s why Linkitsoft offers multi-language, 24/7 eCommerce support to resolve customer problems swiftly. This approach ensures a seamless support experience, which is vital for maintaining a good customer service reputation and customer satisfaction.
Live Chat
Make your business available anytime with Linkitsoft's live chat option. This service ensures that you don’t hand off the customer after their initial interaction, a common customer pain point. Our customer service teams provide consistent, high-quality interactions that enhance the customer experience, crucial for Customer support and customer service synergy.
Help Desk Outsourcing
Linkitsoft will rapidly scale your help desk team as needed. Our customer support staff are key for helping resolve customer inquiries efficiently, reinforcing the importance of support software in today’s customer experience trends report. We give them a support role that goes beyond the call of duty, ensuring long-term customer engagement and satisfaction.
Hire Expert Customer Service Specialist
Clients We Have Worked With
We have gained a long list of contented clients by delivering top-notch IT solutions.
The Experience Behind Our great Customer Support Team
Our customer service representatives have varying levels of expertise to match your unique support requirements:
Junior
1-2 years of customer service experience- Customer Complaint Resolution
- Customer Request Processing
- Social Media Chat Support
- Phone Support
- Email Support
Intermediate
2-4 years of customer service experience- Expert Product Knowledge
- CRM Database Management
- Customer Order and Application
- Support
- Phone Support
- Technical Support
Senior
4+ years of customer service experience- Training Junior Customer Service Representatives
- KPI Management
- Monthly reporting to Senior Management
- Expert Troubleshooting
- Streamlining Processes
Junior Representatives
Our junior reps are skilled in the following:
Tackling Customer Concerns Head-On
As a customer support agent at Linkitsoft, our junior reps' capabilities for resolving basic customer complaints are outstanding. It's simple, really. We believe that customer satisfaction starts with listening. That’s why our junior reps ensure every customer feels heard, aiming for a low customer effort score every time. This practice is just one reason why customer support is important to us.
Exceptional Social Media and Phone Support
Linkitsoft thrives on providing exceptional support through social media and phone channels. As customer service agents, our junior reps are key players in the direct support team. Interactions that enhance customer experience? That's the goal. And yes, it's important because support over these platforms reinforces the dependable presence of our customer support professional in our customer's journey.
Efficient Processing of Customer Requests
When customers reach out, our junior reps are here to process requests smoothly. Quick and accurate - that's my mantra. As support representatives, our junior reps aim to excel in every term customer service entails. Each request processed is a step towards long-term support beyond the issue at hand, showcasing why Customer support is just one, yet vital, piece of the larger customer service department puzzle.
Mastering Email Interactions with Precision
Here at Linkitsoft, managing email interactions is more than just typing responses. As part of the Customer support team, our junior reps handle every email meticulously. Why? Because good support is important. It bridges the gap between customer service vs. indifference. Each email is a chance to improve the customer information database, aid in customer success, and cement our reputation for quality support.
Intermediate Representatives
Our intermediate reps additionally provide:
Expert Product Knowledge
At Linkitsoft, our intermediate representatives bring deep knowledge of your products to every customer interaction. It's clear that the answer is that customer support has to be knowledgeable; customers expect it. Understanding every detail allows our intermediate reps to address queries with confidence, showcasing how customer service might transform a user's experience.
Mastery in Management Tools
CRM and order or application management? Consider it handled. Why? Because support is important, especially when it’s efficient. As a Linkitsoft support agent, our intermediate reps navigate these tools effortlessly. This skill is crucial as it ensures customers succeed in a traditional support environment, where every detail matters.
Skilled Technical Troubleshooting
Technical issues can be tricky, but not for the Linkitsoft customer support team. Our troubleshooting support is second to none. Our representatives resolve complex problems swiftly. This prowess in technical support is important because support strengthens the trust between us and our users, fulfilling the true terms of customer service and customer care.
Senior Representatives
Our senior reps are experts in:
Leading by Example
Our senior representative at Linkitsoft leads by example, training other representatives in essential skills. From KPI management to leadership reporting, our senior reps' primary focus is on maximizing customer support service quality. It's clear that support is important; without it, the team suffers. That's why our senior reps prioritize minimizing customer effort, ensuring each interaction is seamless and efficient.
The Power of Customer Support
Our senior representatives understand that customer support is the backbone of any successful customer service strategy. It's crucial to recognize the importance of support and invest in ongoing training to ensure that every customer interaction is productive and satisfying. By prioritizing customer support, our senior representative succeeds in a traditional support environment, where every detail matters.
Setting Service Standards
Setting service KPIs and optimizing processes are crucial for success. Our senior representatives aim to maintain high customer satisfaction, ensuring our service meets the highest standards. Every customer interaction is an opportunity to improve, and with ongoing training, our team remains up-to-date with the latest trends and technologies.
Transparency and Insights
Sharing insights with leadership and providing transparency in our support processes are key to optimizing our service. Our senior representative ensures that all stakeholders are informed, allowing for continuous improvement and refinement of our support strategies. This collaborative approach is essential for maintaining a high level of customer satisfaction.
Process Efficiency
Efficient processes are crucial for success in customer support. Our senior representative strives to streamline our support processes, ensuring that every interaction is effective and efficient. This focus on process optimization is important because it minimizes customer effort, resulting in higher satisfaction rates and a positive customer experience.
Why Choose Linkitsoft for Customer Support
When you partner with us at Linkitsoft for customer support, you’re not just getting a team; you’re gaining allies. We’re seasoned in harmonizing customer service with your brand’s voice. Moreover, our support agents are key to nurturing your business relationships. They are trained to seamlessly blend with your company culture.
With over 150 active clients trusting us, our hands-on experience shines. Notably, with a family of hundreds of dedicated team members, we ensure your terms of customer service and customer satisfaction are met. Think of our customer support service as an extension of your brand, committed to excellence.
