Beauty Lab Case Study
How We Helped Beauty Lab Make Appointment Booking Simpler Than Ever
Many women struggled with complicated booking systems that made scheduling appointments feel like a chore instead of a relaxing experience. That’s why Beauty Lab partnered with Linkitsoft to create a custom digital ecosystem that simplifies every step from booking to payment to service completion.
Industry
Beauty
Business Type
Mid-Sized
Platform
Unified System
Services Involved
Development, Design, Testing and Deployment
Beauty Lab - Project Goal
Beauty Lab wanted a smarter and more connected way to manage their salon operations. The goal was to design a custom system where customers, specialists, and admins could interact through one integrated platform. We built a unified ecosystem that connects online booking, salon check-ins, and payment, all synced in real time.
The Core Problems and their Solutions
The Problem
Many clients found it frustrating to book appointments at Beauty Lab with their old system. It was a general software that made the process messy and time-consuming. Customers had to book separately online and then visit the salon to confirm, often leading to confusion and missed appointments.
Our Solution
We built a custom appointment booking system that brought everything under one system just for Beauty Lab and its customers. Through the integrated website, kiosk, and specialist app, customers can now check availability, book a slot, and confirm payment instantly.
The Problem
At Beauty Lab, customers often encountered payment issues after booking appointments. The previous system required manual confirmations and separate payment steps, causing unnecessary delays and confusion at check-in.
Our Solution
We introduced a self-check-in kiosk connected directly to the user booking site. When a customer arrives, they simply enter the phone number they used during online booking. This way, they instantly access their appointment details and make secure payments on the spot with a tap of their card using NFC technology.
The Problem
Customers often struggled to book their preferred specialists. With the old setup, there was no real-time visibility into each specialist’s availability. This would lead to scheduling conflicts and make it difficult for clients to secure the exact time or professional they wanted.
Our Solution
We created a booking website synced with a custom specialist app. Now, users can easily view real-time availability and book their favorite specialist without confusion. Once the payment is confirmed, the specialist can tap a button in their app to start the appointment, instantly updating the status on the salon’s kiosk.
Key Features of Beauty Lab’s Unified System
Admin Dashboard
A consolidated web portal that allows admins to manage clients, specialists, schedules, and appointment details, all in one place.
Real-Time Updates
The system automatically syncs across all platforms. Appointments stay pending until confirmed, and services can only start once payment is made.
NFC-Enabled Payments
The self-check-in kiosk supports NFC technology, allowing customers to make quick, secure payments with a tap.
Phone Number Check-In
Customers simply enter their phone number at the kiosk to access their booking details instantly.
Specialist App Sync
Specialists can start or end appointments. Their actions are instantly reflected on the kiosk and admin dashboard, keeping everything perfectly in sync.
Customer-Centric Booking Website
The online booking site conveniently allows users to easily view specialist availability, choose their preferred professional, and book appointments instantly.
The Outcome
With our real-time synchronization across the website, kiosk, and specialist app, Beauty Lab now runs easily. Appointments start on time, payments are secure, and specialists stay updated automatically. This creates a salon experience that feels modern and truly made to serve customers.
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