BVEND Case Study
Transforming School Snacking: How We Helped BVEND Build a Smart, Cashless, and Engaging Vending Experience for Students.
When they were starting, there were some gaps; BVEND wanted to create a secure, cashless environment where students could make purchases using preloaded ID cards topped up by their parents. Due to this unique system, BVEND realized that the general kind of software wouldn’t work for them. They required a custom-built system. That’s where we came in and helped them build a centralized platform.
Industry
Food/Vending
Business Type
Small Business
Platform
Vending Software/Web-based app
Services Involved
Development, Design, Testing, and Deployment
BVEND Overview
BVEND - Project Goal
Cash handling wasn’t the most practical or secure option for school students. Our client wanted to introduce smart vending machines that created a safe, cashless environment for students. The goal was to let kids buy snacks with preloaded ID cards while giving parents the ability to manage balances and spending. At the same time, BVEND wanted to make the experience fun for teens.
The Core Problems and their Solutions
Creating an Easy Payment System
Younger teens aren’t that good at handling money in the form of cash. BVEND’s owner wanted to solve this problem early by designing a vending system that worked only through their machines while giving parents some control over spending.
Our Solution
We built a student ID-based card system that connects directly to each student’s account. Parents can easily top up balances and set spending limits. This way, they had control because they could track purchase history through a secure web portal. Moreover, they only use it with BVEND. This way, teens get a safe and cashless way to buy snacks. Recharging or creating a new card is also easy.
Keeping Students Engaged
Standard vending machines felt boring on campus, with little reason for teens to interact or stay interested. BVEND wanted to change that by making vending fun and interactive. Basically, they wanted to build something that students would actually look forward to using.
Our Solution
We redesigned the experience with a colorful, student-friendly interface that felt like it was made for teens. To keep them engaged, we added gamification features. This included mini-games, fun interactions, and even birthday discounts or freebies. These creative touches turned a simple snack purchase into an enjoyable activity. It automatically encouraged students to come back again and again.
The Struggle of Managing Everything
Behind the scenes, BVEND’s owner struggled with outdated tools that made it difficult to track stock or monitor machine status. They weren’t getting any clear sales reports. Everything was manual and time-consuming. This made things messy and slowed down the process, resulting in more errors.
Our Solution
To fix this, we built a web-based portal that put everything in a centralized format. We created two dashboards, one for the original providers, BVEND, and one for their franchisers. It allowed all the providers to manage things securely without micromanaging. With this hub, our clients get live updates and the confidence that their operations are always in sync.
Key Features of BVEND
1. Separate Dashboards for Super Admin and Franchisers
We created a detailed dashboard for the actual provider. This is the Super Admin, where the owner is able to provide and assign vending machines and keep track of things from one central location. For the Franchisers, we created the outlet admin, which is where each franchise provider can keep track of their specific vending machines, transaction history, and sales.
2. Transaction History
Allows viewing and analyzing detailed vending transaction records for each product. This helps keep track of inventory and sales.
3. Gamification
To help kids feel excited and genuinely interested in using the vending machines, Linkitsoft integrated gamified features. This included some rewards that let students get freebies and even discounts!
4. Card Top-up
The web app Linkitsoft built offers a convenient Top-up feature. Parents can securely add funds to their child’s NFC card via the online web app.
5. Remote Dispense
Linkitsoft provided them with a product dispense feature. It is used when a product gets stuck in the vending machine, but the payment gets deducted. In this case, the admin uses the remote dispense feature to dispense the product without physical contact. They can do it remotely using the portal.
6. Extensive Reporting
This shows a collection of Sales reports, product performance analytics, top-ups vs. usage reports, and much more, with 19+ reporting modules.
The Outcome
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