Smart Chatbot Solution
Chatbot software programs that mimic spoken or written human discourse to simulate a conversation or contact with a real person. Chatbots employ artificial intelligence (AI) to distinguish words and comprehend human speech. Chatbot software can help businesses in real time messaging with customers or clients.
They can understand oral or written questions and provide the relevant details or directions. The majority of users initially encountered chatbots through discussion windows on company websites.
How Do Chatbots Work?
Natural language processing, or NLP, is at the core of chatbot technology and serves as the foundation for voice recognition systems use by virtual assistants like Google Now, Apple’s Siri, and Microsoft’s Cortana.
A complex set of algorithms that interprets and recognizes what the user said, infers what they mean and want, and then chooses a series of appropriate responses base on this information are use by chatbot software to process the text that the user presents to them.
In other words, they are becoming more human.
Now that we’ve describe what chatbot software are and how they work, let’s move on to the types of chatbots.
Foodosti - Food Delivery Application
Foodosti is a food delivery startup in Kentucky that wanted to give restaurants and customers an inexpensive and smarter alternative to expensive apps like DoorDash and Uber Eats. We helped turn their idea into a real app with a driver bidding system, where riders set their own delivery prices. The app launched in Lexington, Kentucky, and quickly became a hit with both customers and delivery drivers.
Mr. Cod (Order Wave – Self-Ordering Kiosk)
Mr. Cod, a popular UK-based restaurant known for its fish and chips, faced challenges managing high customer volume and daily tax tracking. Linkitsoft introduced Order Wave, a self-service kiosk that simplified ordering, enabled custom order saving via phone login, and automated tax collection using a Black Box system. This solution streamlined operations, reduced order errors, and provided efficient daily reporting, significantly improving both customer experience and backend management.
BVEND - Smart Vending Machine Application
BVEND, a school-focused vending operator, wanted to create a secure and cashless snacking experience for students. Traditional cash systems were inconvenient and hard to manage for both kids and parents. Linkitsoft built a custom web-based platform that used student ID cards for payments, enabled parental top-ups, and added gamified features for engagement. The system simplified management, boosted user satisfaction, and made vending fun, safe, and efficient for schools.
DONUT TRAP - Smart Donut Vending Application
Donut Trap, a small donut and coffee business, faced challenges managing inventory, payments, and custom orders manually. Linkitsoft developed a responsive mobile app that automated inventory updates, streamlined payments, and enabled customers to place customized orders easily. The app also offered real-time tracking and remote management, reducing manual work and errors. With automation and a smooth digital experience, Donut Trap boosted efficiency and customer satisfaction while saving valuable time.
JTI - Modern Tourism Application
JTI, a tourism initiative in Malaysia, faced challenges as travelers struggled with scattered apps for booking, navigation, and recommendations. Linkitsoft developed a centralized mobile app that unified hotel bookings, attractions, transport, and personalized suggestions in one platform. The app also promoted local businesses through in-app advertising. This solution simplified trip planning, improved user experience, and boosted tourism engagement across Johor Bahru, making travel more connected and enjoyable.
Uvendtech - Smart User Centric Vending App
UvendTech, a Malaysian vending operator, struggled with pre-installed software that lacked local payment support, backend integration, and flexibility. Linkitsoft developed a custom vending platform tailored for Malaysia, adding e-wallet payments, Malay language support, and real-time data integration. A centralized dashboard enabled remote management and brand customization. This transformed UvendTech’s machines into a fully localized, scalable, and efficient system that improved operations and enhanced customer convenience nationwide.
Showdrop - Custom Vending Software
Showdrop, a marketing tech company, wanted to modernize product sampling in grocery stores. Traditional sampling methods were inefficient and hard to measure. Linkitsoft developed custom vending software with QR-based access, offline functionality, and real-time temperature monitoring. The branded interface made sampling interactive and engaging, while backend tracking ensured smooth operations. This solution transformed sampling into a smart, data-driven experience that enhanced brand visibility and customer engagement in retail spaces.
PrayOS Kiosk App - Donation Made Easy
PrayOS, a faith-based organization, wanted to help people share prayers and support their community in a secure, modern way. Traditional methods lacked accessibility and personalization. Linkitsoft developed a kiosk system where users can submit prayers, make donations, and receive guidance from religious leaders. Built on AWS for reliability and security, the solution strengthened community connections, improved transparency, and made spiritual engagement more accessible and meaningful for everyone.
Photobrick - Photo Recreation Kiosk Application
Photobrick, a personalized gift brand, wanted to make memory preservation more interactive and lasting. Traditional photo printing lacked engagement and customization. Linkitsoft developed an interactive kiosk system that lets users upload photos via a QR-linked web app, preview designs in real time, and complete secure contactless payments. This seamless experience enhanced customer engagement, streamlined operations, and helped Photobrick deliver a creative, modern, and personalized way to capture meaningful memories.
COLBR - Secure Investing for everyday
COLBR, a digital investment platform, faced challenges with complex onboarding and scattered client-advisor communication. Linkitsoft built a secure web platform with dedicated portals for customers and advisors, enabling easy document uploads, validation, meeting scheduling, and progress tracking. By centralizing everything into one streamlined system, the solution reduced delays, eliminated manual errors, and made financial management simpler, faster, and more transparent for both customers and advisors.
Noomee Case Study - E-commerce Mobile app
Noomee, an Italian e-commerce startup, wanted to simplify online shopping as users faced slow checkouts and poor product search experiences. Linkitsoft built a cross-platform mobile app with a secure, minimal-step payment process and an advanced image-based search feature. With organized product categories and a clean interface, the app made shopping faster, safer, and more intuitive, enhancing user satisfaction and confidence in online purchasing.
Jood - Donation Kiosk Application
Jood, a digital donation platform in Saudi Arabia, wanted to make charitable giving easier, faster, and more transparent. Donors previously faced difficulty tracking contributions and trusting where funds went. Linkitsoft built a bilingual, secure kiosk and web system with real-time tracking, encrypted payments, and franchise management. The platform unified charities under one network, ensured instant transfers, and transformed donations into a seamless, trustworthy, and accessible experience for everyone.
Texas Haunters Convention - Badge Printing Kiosk
Texas Haunters Convention needed a faster way to handle event check-ins as manual badge printing caused long lines and delays. Linkitsoft developed a custom self-service kiosk connected to the registration database, allowing attendees to scan QR codes or search by email to print badges instantly. The system improved efficiency, reduced staff workload, and delivered a smooth, professional, and hassle-free check-in experience for thousands of event participants.
Vendy - Vending Machine Application
Vendy, a smart vending software company, faced challenges with outdated cash-based machines that lacked safety and real-time management. Linkitsoft developed a contactless vending platform that allowed users to scan QR codes, browse products, and pay digitally. The solution included real-time inventory tracking, secure payments, and a centralized dashboard for retailers. This innovation modernized vending operations, improved hygiene, and delivered a faster, more reliable shopping experience for users.
Xavier College - Self-Service Attendance Kiosk
Xavier College in Australia needed a faster and more reliable system for recording student late arrivals as manual check-ins were slow and error-prone. Linkitsoft developed a self-service attendance kiosk integrated with Microsoft Dynamics CRM. Students can scan their ID, take a photo for verification, and print a confirmation slip instantly. The solution automated recordkeeping, reduced administrative workload, and improved accuracy, creating a seamless and efficient check-in process.
Beauty Lab - Custom Digital Booking System
Beauty Lab, a modern salon, struggled with a disorganized booking and payment process that frustrated clients and caused scheduling delays. Linkitsoft developed a unified digital system integrating online booking, a self-check-in kiosk, and a specialist app. The platform enabled real time scheduling, NFC-enabled payments, and seamless synchronization across all devices. This solution simplified operations, improved customer satisfaction, and turned salon management into a smooth, modern, and efficient experience.
Johor Environmental System - Sustainability-Focused Mobile App
Johor Environmental System is a sustainability-focused mobile app developed by Linkitsoft. It empowers the Johorians in their eco-conscious journey. The client’s complaint? Environmental problems. So we built a platform that’s packed with tips, resources, and tools. It helps users reduce waste, save energy, and discover eco-friendly products. We made a solution designed to promote sustainable living while supporting local green initiatives.
Types Of Chatbot
A strategy, conversational flow, technology, tools, method, and other aspects all play a role in how to build a chatbot. You must first determine: What problem are you attempting to solve? This is your current use case. Do you need human intervention, or can the entire process be automated with a bot? This makes it easier to assess whether you need the platform's chatbot-to-human handover feature. There are essentially three types of bots that we can create:
Rule-Based Chatbots
Rule-based bots follow a predetermine conversation flow, allowing the bot to respond sensibly to human inputs and selections. Users progress through the discussion flow by selecting things from menus, carousels, and buttons and responding to questions.
Consumers can employ rule-based bots since they are easier to design and operate. Users cannot ask questions; they can only supply information when the bot demands it (for example, contact information or use case details).
Hybrid Chatbots
As the name implies, the hybrid chatbot software combines live chat capabilities with the greatest rule-based and AI technologies to give a superior client experience. You must be able to determine the exact tone and personality of the chatbot solution base on your specific business and use a case to construct one.
To create enjoyable and natural discussions, include a human component in the chatbot. Because context and user intent will have a large impact on the success of the conversation design, the scripting data you use should fit your target audience.
AI Chatbots
Natural language processing is used by AI chatbots to recognize phrase structure and then process that knowledge, eventually enhancing their capacity to respond to the question at hand.
Simply put, rather than relying on human-generated output text, AI chatbots first understand the intent behind the customer's inquiry before offering a relevant and contextual response.
Benefits of chatbot solutions
An intelligent digital solution for personal communication.
Driving sales
To gather client data and use it as a competitive advantage, develop a chatbot software. Bots retain user location, age, gender, interests, and purchasing patterns in memory. In other words, they assist you in better understanding your customers and determining what, when, and how to sell.
Customer service
Consumer assistance chatbot software function as personal assistants with the capacity to handle several chats at once. Chatbots that can learn to use their memory to deliver pertinent responses to ever-more-complex consumer inquiries, greatly enhance customer assistance.
Human-like agent
For your customers, chatbot software serve as personal assistants. Bots can quickly answer any routine questions that don't require human involvement and can match particular consumer demands with your best-fitting product offerings in real-time online interactions.
Quicker response time
A chatbot may answer quickly when a customer displays an interest. It also aids in the collection of customer data and the gathering of insights to encourage further participation.
Easy integration
Chatbots can be simply integrated with your existing communication channels such as SMS, Facebook, and others to provide your customers with services on their preferred platform.
Continuous support in offline mode
Create leads even when you're not working. You may collect visitor data when offline, encourage message sending at any moment, and ensure that no message remains unaddressed.
Round-the-clock support
A chatbot solution may provide clients with timely responses while maintaining a consistent company voice.
Make data-driven decisions
Because chatbot software are design to replicate real-world conversations, they can collect relevant information about clients to boost data-driven insights.
An effective internal communication mechanism
Internally, any organization may use chatbots to efficiently communicate with consumers, suppliers, and employees.
Personalized experiences
Chatbots can identify each consumer and provide a tailored experience based on their likes and interests.
Brand Presence
Create a chatbot solutionn for well-known messengers like Kik, Facebook Messenger, Slack, Skype, and WeChat. With messenger bots, your company can interact directly with the billions of users of messaging apps. There is no need to learn a new interface or download additional apps, and all communications are done in plain text.
What to consider while building a chatbot
How to Choose the Right chatbot Solution Platform?
The first thing you should consider is why you need a chatbot and what your use case is for using one. The platforms' capabilities, prices, integrations, and other elements differ. The chatbot will differ significantly depending on whether they are used for a B2B or B2C use case.
Integrations
It is critical to have the right integrations in place to get the most out of your chatbot solution platformm. Keep in mind that you are automating answers as well as actions. You must have access to Salesforce or Hubspot to log in and view the leads generated by the chatbot, as well as the entire discussion history. Making sure your current marketing tech stack can readily integrate with your current workflows will allow you to move rapidly into stage 2 of your prospect interaction rather than spending time qualifying them.
Natural Language & AI Capabilities
nteraction is one of the most crucial things that attracts users to chatbots. If this is your first time launching a bot, you don't have to start with an NLP-based bot. Consider a platform that supports NLP and has AI capabilities to improve your use case and chatbot's capabilities later on. To maintain context, offer the proper response, and carry out a task efficiently, the chatbot platform should be able to be trained on a wide range of intents, entities, utterances, and responses.
Training
One of the most significant criteria for selecting a chatbot platform is its capacity to teach the chatbot and make it smarter. Organizations require a human-free chatbot solution that allows continuous learning and improves with each encounter using machine learning and semantic modeling.
Pricing
The majority of chatbot platforms now use a combination of pay-per-call, monthly licensing fees, and pay-per-performance pricing models. You should select a chatbot pricing approach that is predictive, ensures cost savings, and allows you to pay based on whether or not your goals were met.
Our Methodology
We design, develop, and deliver one-of-a-kind self-learning chatbots for several platforms.
Strategy
We develop a unique chatbot solution strategyy based on your company's traits and goals. We leverage the benefits and capabilities of chatbots to your advantage and prioritize your customers: a chatbot that can be used wherever your customers are.
Conversational UX
Linkitsoft creates a user experience based on natural language communication via chatbot solution. Also, use well-designed dialogues to create smooth client journeys. We assist you in infusing your brand's personality and tone of voice into a personalized chatbot.
Development
We create chatbots solution for major messaging platforms, SMS, websites, and mobile apps that seamlessly connect your digital assets and infrastructure. We employ the greatest NLP/AI engines and third-party platforms to improve your chatbot.
Support and QA
With linkitsoft, we stay on top of user behavior to improve chatbot efficiency. While maintaining your chatbot constantly can provide you with a competitive advantage we Train, extend, and upgrade chatbot capabilities to match your company's needs.
Awards & Recognition
We thrive on accelerating the path to disruption and implementing agile methodologies to design, build, deliver, and scale digital solutions. Our future-proof, growth-centric tech has earned us notable awards and recognition across industries and regions.
What our chatbot has to offer
Intention-based response
In addition to comprehending and engaging in dialogue, our chatbot system features specific natural language processing (NLP) ability to understand the context of a debate in many languages. It may also determine the intent of the question, which is required to provide a suitable first response, and it may also provide alternatives to confirm or clarify the intent of the question.
Media independence
We can integrate our chatbot with any required communication channels. From your smartphone app to well-known social networking platforms. Instead of forcing your clients to come to you, place your chatbot where they are. Allow customers to communicate with you via their chosen messaging services.
The privacy of customer relationships
Because of the enterprise-grade security provided by our chatbots, your interaction data is secure and private. Our chatbots are useful for financial contacts, retail, e-commerce, and much more because the data is safely recorded and can only be accessed by administrators.
Conversational AI
Of course, every chatbot is built on a discussion. Cutting-edge machine learning and natural language processing techniques enable your chatbot's dialogues, from "hello" to more complex inquiries.
A current analysis
Can a machine understand a human's thoughts, feelings, and moods? Through sentiment analysis, our chatbots can grasp user attitudes, opinions, and emotions and respond appropriately.
Multilingual ability
Our chatbot allows customers from all over the world to interact with you, broadening the customer base's demographics and bringing in more foreign clients, including those who may not speak the same language.
Clients We Have Worked With
We have gained a long list of contented clients by delivering top-notch IT solutions.
Our Chatbot Development Services
Consulting
No doubt using AI chatbots increases efficiency and production. You can't simply hire a chatbot developer and expect strategy and tactics to be in line with your business goals to set sail for high ROI.
Our specialist chatbot developers are conversation design experts dedicated to creating a personalized chatbot solution tailored to your specific needs.
Modernization & Training
Chatbots are becoming increasingly important for the success of your organization as technology and machine learning advance. Our comprehensive chatbot design services include enhancement and machine learning training to improve response quality and functionality.
We can also assist you in expanding your chatbot arsenal across numerous platforms to maintain your competitive edge.
Independent Testing
Independent testing is a crucial step in ensuring a trustworthy, beneficial experience because the caliber of your chatbot experience directly reflects the quality of your business. Chatbots are placed through a thorough testing process by our skilled group of independent QA professionals to verify implementation, coding, security, and other factors.
Development
Chatbots are an important source of lead creation, customer service, and operational streamlining 24 hours a day, 7 days a week. Our AI chatbot developers are professionals in conversational UI, machine learning, and other cutting-edge technologies required to create intelligent chatbots.
We are your conversational bot development partner, whether you require an autonomous chatbot for your website or product or a platform-based solution.
Ongoing Support & Maintenance
With specialized chatbot support and maintenance, you can keep your customer service on point and your business growing. To enhance your chatbot's conversational flow, Natural Language Processing (NLP), and domain-driven UX features, our chatbot experts dig deep into your analytics.
Additionally, we make sure that the technology is faultless, safe, and optimized for optimum performance in both the bots and the backend platforms that support them.
Why Linkitsoft?
Being a versatile and experienced company we promise our clients that we can provide them with all their kiosk development needs under one roof.
We are committed to providing you with the best kiosk solution at the most competitive pricing you can imagine.
We distinguish ourselves from the competition by our ability to complete complex projects with on-time delivery while keeping an eye on emerging technologies
