Case Study
Foodosti Case Study
Foodosti is a food delivery mobile application developed by Linkitsoft to revolutionize the food delivery landscape. It comprises three sub-apps: Foodosti, Delivery Dost, and Foodosti Partner, which cater to users, delivery riders, and restaurants/chefs, providing an enhanced, efficient, and profitable platform for all stakeholders. Foodosti offers budget-friendly delivery fees, allowing users to order food with delivery fees as low as 99¢. It offers the cheapest delivery fees to customers among all the top delivery app competitors. Foodosti enhances the customer experience in food ordering and delivery by allowing users and riders to place bids and select delivery fees of their choice.
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Foodosti Overview
Product Description:
Foodosti features a trio of applications, each targeting a different segment of the food delivery chain. This structure not only simplifies interactions among all parties but also introduces a bidding mechanism allowing flexibility in delivery fees, thereby improving the service for consumers and offering better earning opportunities for riders and chefs.
What was the Goal?
Foodosti's primary aim was to redefine the food delivery app experience by providing a user-centric app that facilitates better interaction between local restaurants, riders, and consumers, enhancing the overall efficiency and satisfaction of all parties involved.
What Problem did Foodosti Address?
Traditional food delivery platforms lack customer-oriented, budget-friendly, and user-friendly features along with transparency in pricing and flexibility in delivery charges, leading to dissatisfaction among users. Riders and restaurants also faced limited earning opportunities. Foodosti addresses all of these issues by allowing users to place bids and choose the delivery fees themselves. Customers can choose the lowest bid from multiple bid options. It offers budget-friendly delivery fees to customers, allowing them to order food with delivery fees starting from just 99 cents. Foodosti also gives earning opportunities to riders and chefs by allowing them to deliver food by placing order bids.
What Differentiates Foodosti from Competitors?
Foodosti’s custom bid-placing features make it stand out from top competitors in the U.S. food delivery market. This ground-breaking feature allows customers and riders to place bids for delivery fees, enabling users to choose the lowest delivery fees from multiple bids. Foodosti’s budget-friendly delivery fees differentiate itself from its competitors as it allows customers to order food with delivery fees of just 99 cents.
Objectives Linkitsoft focused on
User Research:
Extensive research was conducted to tailor the apps to the needs of users, chefs, and riders through online surveys, in-depth interviews, and competitive analysis. These efforts identified critical pain points and preferences that informed the development process.
UX Structure
Each app within the Foodosti ecosystem boasts unique features tailored to its audience:
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Foodosti - User App
The customer-intended app is simply titled "Foodosti," and it is the main of the series. This is the app that the customers use to order food of their choice. Customers can place their own bids for delivery fees and choose the lowest delivery fees from multiple bid options. Below, we will look at the unique features and functionalities of the customer-intended Foodosti app.
Login/Sign Up:
Foodosti offers a straightforward login and sign-up, requiring users to create an account with an email, name, phone number, and password.
Homepage:
Bid-Choosing:
Foodosti allows users to select delivery bids from multiple riders, with lower bids resulting in lower delivery fees.
Support Portal:
Delivery Dost - Rider App
Delivery Dost offers two types of riders: freelance riders and company/hired riders. It facilitates an easy sign-up for riders, order bid placement, a simple payment reception process, and status toggling between active and offline. Riders can place their bids for delivery fees and earn accordingly.
Sign Up Process:
The Delivery Dost app offers a convenient sign-up process to users. Riders can register on the app as freelance riders by creating an account. They will be required to submit their details and documents for verification. The riders will need a PayPal email address to create an account. Once the verification is complete, they can start earning by delivering food.
Payment Receiving:
Payments are sent to the rider’s registered PayPal account.
Order Receiving & Bid Placing:
Freelance riders receive orders first, and they have a minute to place a bid. If no bid is placed, the order goes to hired riders. If neither type bids, the order is canceled.
Active & Offline Status
Riders can toggle their status between online and offline; they must be online to receive orders and place bids.
Foodosti Partner - Restaurant/Chef App
Foodosti Partner is an app for restaurant businesses, home chefs, and caterers to create menus, set prices, receive orders, and sell food conveniently. Anyone can become a home chef with a Foodosti partner, as it has an easy signup process that empowers home chefs to earn money. It enables restaurants and chefs to register, create and modify menus, and manage orders and payments efficiently. It also has additional features for managing location and working hours.
Sign Up Process:
Foodosti Partner offers an easy signup process, allowing anyone to become a home chef. Users will need to sign up using a PayPal email and submit verification documents. After verification, create a dish to start selling.
Home Chefs:
Home chefs must review health and safety guidelines, abide by cooking rules, and avoid meat-based dishes.
Location:
Users can set and change their locations independently.
Working Hours:
Set and change business hours to be available to customers at specific times.
Payment Receiving:
Payments are made through the PayPal account used for sign-up.
Menu Creation:
Create and independently update custom menus.
Active & Offline Status
Toggle between online and offline status to manage business availability.
What Advantages Does Foodosti Offer?
We are highly focused on building three products and services that aim to provide an unmatched user experience and a unique experience while solving the customer problem to the best of our abilities.
Convenient Ordering
Users enjoy a seamless ordering process, allowing them to choose the lowest delivery bids and customize their food orders.
Seamless Transactions:
Ensures secure payment methods for all parties, enhancing the reliability of the service.
More Earning Opportunities
Both Delivery Dost and Foodosti Partner offer substantial earning potential by democratizing the delivery and food preparation processes.
User-Friendly Interface and Customer Support:
Both aspects are designed to ensure a smooth, enjoyable user experience, with readily available assistance through an in-app support portal.
