A few years ago, no one really saw how much a small UX change could do. But then, Amazon changed just one button—and made $300 million. Yes, that one simple update changed everything. Suddenly, businesses everywhere saw UX in a new light. It wasn’t just about looks anymore. UX became about money, growth, trust, and even staying alive in a fast digital world.
Now, things are different. No one asks if UX matters. Instead, they want to know who can do it best. And that’s because people today expect smooth and fast online experiences. If they don’t get what they want, they leave. They may close your app, delete it, or pick another brand that feels easier to use. This is why the top ux agencies are so important.
These agencies don’t just make things look nice. They do much more. They think like users, ask questions, study behavior, and build designs that make sense. Every button, menu, or layout they create is based on real research and testing. That’s why their work often leads to higher sales and happier customers.
If you’ve ever enjoyed using a mobile app or felt like a website “just worked,” you’ve probably seen their work. Behind every great web app or mobile design is a UX design agency with a clear goal—to make things easy for real people.
These agencies don’t stop at design. They go deep. They understand how users think and look at data, test different ideas, and keep improving until they get it right. So, they don’t just design—they guide people. They help users do what they came to do, without feeling lost or frustrated.
In this article, we will walk you through how the best UX agency partners got where they are today. Then, we’ll show you 20 top ux agencies that keep turning smart ideas into real results—one great design at a time.
What to Look for in a UX Design Agency That Truly Understands Users
Knowing the top agencies is just the beginning. But what makes them different? To truly get it, we need to go deeper. Let’s walk through what to check when choosing UX design agencies that really get users, especially for mobile app design, web app design, and website design.
Deep User Research Capabilities
Great UX design starts with great research. A strong UI/UX design agency doesn’t skip this step. Whether it’s mobile app design, web app design, or website design, they need to know how people think and act. The best agencies dig deep. They talk to users they run A/B tests. They check usability and they ask questions through surveys.
And why does that matter? Because even the most beautiful design can fail if it’s built on guesswork. With the right research, your mobile app or website can hit the mark. It helps you give users what they actually want—and that’s what makes it work.
Empathy and User-Centric Approach
The best agencies don’t just design for users—they think like them. That’s what makes a UX agency stand out. They look at the full user journey, whether it’s a mobile app, web app, or website. They build real personas that show who their users are. And with this empathy, they create designs that truly connect.
Let’s say an agency is working on a healthcare app. Or maybe it’s a big e-commerce site. Even then, the goal stays the same. They want to know what users need, what bugs them, and what drives them. This helps them pick features, set up layouts, and build smooth flows across all platforms.
Strong Portfolio Showcasing User-Focused Projects
Before you choose a UI/UX design agency, look at their past work. A top-notch portfolio tells you a lot. It should show success stories in mobile app design, web app design, and website design. But it’s not just about pretty screens—it’s about the story behind them.
Top ux agencies show real results. You’ll see how design changes led to better retention. Or how a web app got fewer support calls. Maybe a new website layout brought more signups. These results help you see who’s truly skilled and who just talks a good game.
Experience and Expertise in User-Centered Methodologies
Great UX agencies have more than skill—they have solid methods. They follow proven frameworks like Design Thinking, Agile, and Lean UX. These help them stay focused on real user needs. From start to finish, their process includes testing, feedback, and quick changes.
This is super helpful, especially in big projects like mobile app design or growing web apps. With constant updates and user input, top ux agencies keep the product on track. They make sure the design keeps working as needs change.
Client Testimonials Emphasizing User Satisfaction
Client feedback matters—a lot. Good reviews give you insight into how an agency works. When clients praise a UX agency, it’s often about how well they understand users, how professional they are, and how much value they deliver.
Look for words like “flexible,” “responsive,” and “clear communication.” These are signs that the agency is easy to work with. Maybe they redesigned a busy retail website. Or build a new web app for internal use. Either way, great agencies always put users first, and clients notice that.
Communication and Collaboration Focused on User Goals
Top agencies don’t just deliver—they team up with you. Good design takes teamwork. That’s why strong communication is key, especially for projects that change and grow, such as mobile app design or web app design.
A smart UI/UX agency keeps the client involved. They give updates early and often. If it’s a mobile app for a big company or a website for a new brand, working together makes the product better. Check-ins, reviews, and shared feedback help shape the final result.
And here’s the big thing—user goals must stay front and center. Whether you’re talking about features, layout, or next steps, top ux agencies keep the user in mind every time.
When choosing a UI/UX design agency, don’t forget to look at their work in mobile app design, web app design, and website design. These areas need careful research, strong teamwork, and a deep focus on users. The top ux agencies blend all of this to build digital tools that are smooth, simple, and loved by users.
If you’re ready to make smart, user-first products, working with the top ux agencies can take your project to the next level. Whether you need a sleek website, a cross-platform mobile app, or a powerful web app for your business, the right agency can make a huge difference.
Top 20 UX Design Agencies That Truly Understand Your Users
Finding the best UX design firms that really get users isn’t easy. Why? Because different websites and lists use different rules to rank these agencies. So, to give you a true list of the top ux agencies, we looked at who gets praised the most, who ranks well, and—more importantly—who puts users first. Here’s a list of agencies that don’t just appear on top rankings but also shine when it comes to understanding users.
1. Clay (clay.global)
Clay is a top UI/UX agency in San Francisco. They mix design with behavioral science. That means they look at how people think and act while using digital products. They worked with Slack to redesign its website and made it much easier to use. They also made a smooth shopping and loyalty app for Joe & The Juice. That’s how they turn smart ideas into better user journeys.
2. IDEO (ideo.com)
IDEO is famous around the world. They helped create the “design thinking” idea. It’s all about solving problems while putting users first. They worked with Apple on the first computer mouse. And that’s just one example. Their app and web designs are creative and useful. Their websites also show their love for user-centered design.
3. Frog Design (frog.co)
Frog Design has been around for over 50 years. That’s a long time to learn what works and what doesn’t. They’ve created apps, websites, and web systems for many industries. Their STC project shows how they made a smart and easy tool for users. This agency is one of the top ux agencies because they adapt to each project’s needs.
4. UX Studio (uxstudioteam.com)
UX Studio is all about user-centered design. They’ve worked on apps and websites that help users take action. For instance, their work on the Zignaly trading platform made it easier for people to get started. They’ve also worked with big names like Google. Every project focuses on what users want and how they behave.
5. MetaLab (metalab.co)
MetaLab is known for sleek and smart design. They helped shape the look of Slack, making it a go-to for teams. Their website design for Coinbase showed how to make complex things feel simple. They are one of the top ux agencies because they focus on every small detail of the user experience.
6. Designit (designit.com)
Designit works on big, bold projects. For example, they helped redesign JFK’s Terminal 4 digital system. It now gives travelers a smooth and modern experience. They also built a web app for Oslo University Hospital to help improve care for patients. Plus, they worked with LA World Airports to build an app that made life easier for employees. This agency always looks for new ways to help people through design.
7. Work & Co (work.co)
Work & Co is trusted by some of the world’s biggest companies. They’ve worked with Apple and Google. Their style? Simple, sharp, and focused on what users need. From apps to websites, they bring ideas to life that work across devices. Their process always includes users and their feedback.
8. Ramotion (ramotion.com)
Ramotion brings ideas to life through good design. They helped Firefox with a fresh new look that people noticed. Their website project for Clearbit was so strong that it helped Clearbit get bought by HubSpot. They also worked with Turo to improve its help portal. That project made it 30% easier for users to get the help they needed. This shows why they belong on the list of top ux agencies.
9. Fantasy (fantasy.co)
Fantasy is bold and future-focused. They design apps and websites that feel smooth and modern. Their web app projects for companies like Google and CBS are good examples. They aim to create “wow” moments for users while solving real problems. They believe in creating joy through design, and it shows.
10. Beyond (bynd.com)
Beyond designs with purpose. They start with research, then move quickly to design and testing. That way, they don’t just guess—they know what works. Their strategy blends brand thinking with strong UX. They focus on apps, websites, and prototypes that respond to real user needs. That’s what makes them one of the top ux agencies today.
11. Design Studio UI UX (designstudiouiux.com)
Design Studio UI UX is all about people-first design. Whether it’s mobile app design or web app design, they always put users at the center. Their website design projects show they really listen to what users need. They use feedback and keep testing ideas to make better products. That’s why they’re listed among the top ux agencies. They mix beautiful design with useful features so everything works just right.
12. Goji Labs (gojilabs.com)
Goji Labs is another name you’ll hear when talking about top ux agencies. They focus on mobile app design and website design that actually helps businesses grow. Their team uses data and real user feedback in all web app design projects. And their results speak for themselves. Big names like the WWF and the WHO trust them. Goji Labs always tests its ideas to make sure the final product works well for users.
13. Linkup Studio (linkupst.com)
Linkup Studio is a strong name in mobile app design and web app design. They’ve built more than 150 products, and that shows their skills. This UI/UX design agency has worked with known clients like Reverso and Snagshout. They’ve also won seven Red Dot awards between 2022 and 2024. That puts them solidly among the top ux agencies. Their website design stands out with smart layouts and strong results.
13. Linkitsoft (Linkitsoft.com)
At Linkitsoft, we blend design with smart tech. Our mobile app design and web app design focus on how people think and feel. That’s why user research is part of every project. We don’t just make websites look good. We make sure they solve real problems. This careful planning keeps us on the list of top ux agencies. Whether it’s website design or web app design, we bring ideas to life in ways people enjoy using.
14. Huge (hugeinc.com)
Huge is a big name in UI/UX design. They’ve worked with Google, Nike, and Hulu. Their mobile app design and web app design don’t just look good—they also work smoothly. That’s because they use research and data to guide every step. This website design agency also tells a strong story through design. Thanks to this mix, Huge remains one of the top ux agencies that truly understand users.
15. Onething Design Studio (onethingdesign.com)
One Thing Design Studio focuses on designs that perform. Their mobile app design and web app design are smart and user-first. Their website design is more than just looks—it’s about telling a brand story. They mix branding, research, and good design. That’s why they’re often named among the top ux agencies. They make every click count by combining function with feeling.
16. Shakuro (shakuro.com)
Shakuro offers strong UI/UX design services. Their mobile app design and web app design projects cover many industries. They start with wireframes and user tests to make sure everything works well. That’s their secret to great website design. Over time, they’ve become one of the top ux agencies. Their team focuses on both user needs and business goals, making them a great choice for any project.
17. Orizon (orizon.co)
Orizon is known for clean, simple design. They provide mobile app design and web app design with a clear plan. They use creative thinking and smart planning in every website design. That’s how they make their work both useful and beautiful. Orizon keeps things easy to use and easy to love. This forward-thinking mindset keeps them listed among the top ux agencies.
18. Lollypop Design (lollypop.design)
Lollypop Design is a global name in UI/UX. They help both small startups and large companies. Their mobile app design and web app design are built with care. Their website design stands out with warm, human-focused touches. They create designs that work for everyone. Thanks to their deep research and new ideas, they’ve earned a spot among the top ux agencies.
19. Eleken (eleken.co)
Eleken stands out for its startup-friendly style. This UI/UX design agency works fast and smart. Their mobile app design and web app design are simple but powerful. They focus a lot on SaaS tools. In website design, they use fast prototypes and keep testing for better results. This approach helps users stay familiar while still enjoying improvements. That’s why Eleken is seen as one of the top ux agencies to keep an eye on.
This list of top ux agencies shows how different teams approach design in their own way. Some focus on mobile app design, others on web app design, and many on website design. But they all have one thing in common—they know how to make users happy. Whether you’re a startup or a big brand, these agencies can help you turn your ideas into smooth, easy-to-use digital tools. They mix research, design, and strategy to build great experiences every time.
How to Choose the Best User-Centric UX Design Agency for Your Project?
Picking the right UI/UX design agency is a big deal. It can help your digital product win—or make it flop. You might be working on a new website design. Or maybe you’re building a mobile app design or even redoing a web app design. No matter the case, the agency you choose must focus on your users. The top ux agencies go beyond making things look good. They make sure users enjoy the experience too. So, here’s a simple guide to help you find the agency that puts users first.
Define Your Project Goals and Target Users
First, get clear on your goals and who your users are. Are you making a mobile app design for people who work a lot? Or is it a web app design to help big companies do things faster? Maybe you need a website design that shows off your brand. Every project needs a different plan. That’s why the top ux agencies offer custom solutions for mobile app design, web app design, and website design.
Think about what your users need, what bothers them, and what they expect from your product. A good UI/UX design agency will ask lots of questions. They’ll also try hard to understand what your project is really about.
Review Portfolios
Next, look at the agency’s past work. The top UX agencies proudly showcase their best projects. They will have case studies and examples of their work in mobile app design, web app design, and website design. Look for a wide mix. Can they design fun apps for regular people and also smart tools for businesses?
Good agencies show how they solve problems, not just how nice the designs look. Look at their thinking process. How do they handle mobile and web projects?
A great portfolio has both fun ideas and smart thinking. You should see how each agency made the design work for different users and markets.
Scrutinize Case Studies
While portfolios show you what they made, case studies show how they made it. A smart UI/UX design agency won’t just list what they delivered. They’ll explain why they made certain choices and how they used user research. Look for details about how they tested their work, like user interviews, A/B tests, or usability checks.
Did their mobile app design help people use the app more often? Their web app design make jobs easier? did their website design bring in more clicks or sales? These are signs that they know what they’re doing.
Top ux agencies use case studies to show how they use feedback to do better. This skill is super helpful today since tech changes fast.
Check Client Testimonials
Now, check what past clients say. Good reviews show if the agency is easy to work with. They also show if the agency cares about the user’s needs. Look for comments on their skills in mobile app design, web app design, and website design.
Happy clients will say things like, “They got what our users needed,” or “Our app became easier to use.” These are green flags.
The best UI/UX design agency will feel like part of your team. They’ll work with care, share feedback, and stay open to changes.
Inquire About Their Process
A strong UI/UX design agency will have a clear plan. They will follow a user-first path in every project—be it mobile app design, web app design, or website design. Ask how they bring users into the process. Do they test ideas early on? Do they follow methods like Design Thinking or Lean UX? How do they use feedback?
Top ux agencies love talking about how they work. They’ll share how they shaped mobile app features or fixed the flow of a web app. When they’re open, it shows they’re honest and sure about their process.
Their steps should cover research, wireframes, and final designs. They should also test to see if users are happy. A good agency keeps the user in mind, from the start until launch day.
Assess Communication and Collaboration
When you pick an agency, you’re starting a partnership. A great UI/UX design agency will work like a part of your team. They will listen to your ideas, keep you updated, and welcome your thoughts. This is true whether the work is for mobile app design, web app design, or website design.
Top ux agencies are known for great talks and fast replies. They listen, but they also explain how they will turn your ideas into user-friendly designs. They’ll also set up regular chats to keep you in the loop.
You want an agency that cares as much as you do. Working together well means you solve problems faster. It also leads to stronger products.
Consider Industry Experience
Experience matters. If a UI/UX design agency has worked in your industry before—like health, money, learning, or shopping—they may already know what your users need.
Top UX agencies usually show their experience in their case studies or portfolios. Maybe they built a fun mobile app design for a gym startup. Or maybe they made a powerful web app design for a big company. Their past work helps them deliver faster and smarter.
When an agency knows your industry, they can guess what users want. They also know the rules or tech needs that can affect your mobile app design or website design.
Evaluate Cultural Fit
Last but not least, check if their team vibe matches yours. A UI/UX design agency that loves user-first work will be easier to partner with. They’ll value your ideas, bring bold suggestions, and focus on the user all the way.
Top ux agencies often talk about their team values, how they work, and what they care about. That’s not just talk. A team that shares openly and thinks deeply about mobile app design, web app design, and website design will make sure your product is easy to use—and fun.
When your teams click, it feels like one big team, not two. That’s when good design happens fast. And smart choices come easily.
Conclusion
Working with a UI/UX design agency that truly understands users can change everything. Whether you need mobile app design, a better website design, or a full web app design, picking the right agency makes a big difference.
The top UX agencies listed above are some of the best in the game. They focus on the user. They build custom designs that users enjoy and that help your business grow. That’s what makes them stand out.
Right now, the gap between okay UX and great UX is getting wider. If you wait too long to get expert UI/UX design agency help, you’re not just missing out—you’re falling behind. But don’t worry—Linkitsoft is ready to help. We’re one of the top UX agencies out there. And we don’t just design screens—we build full journeys. We mix smart design with real data to help you grow, engage, and win.
No matter if you’re starting fresh or improving an old mobile app design, web app design, or website design, Linkitsoft can help. As a trusted UI/UX design agency, we’ve helped many brands go beyond what users expect—and beat the competition too.
Don’t wait to improve your brand. Make every user moment count. Build a future-proof digital presence. The more you delay, the more your rivals gain with better mobile app design, smarter web app design, and stronger website design.
Contact Linkitsoft today for a free talk. It’s your first step toward a smarter, user-first future. Let our UI/UX design agency build things your users will love—on mobile, in apps, or on the web. Your users will be happy. And your business will grow.
