Best Ticketing Kiosks
The world is moving toward a digital solution, and no one wants to wait for hours to book a ticket. As a business owner, imagine how automated ticketing kiosks could revolutionize your operation, removing the holdup of queues and transforming how you serve your patrons.
Automated ticketing kiosks are gaining popularity as they offer a convenient way for customers to buy tickets without waiting in lines. These smart machines offer user-friendly self-service, encased in sturdy kiosk enclosures, increasing brand visibility at venues like cinemas and sporting events.
As we move on to the next sections, we’ll examine the benefits of ticketing kiosks and why they are advantageous self-service solutions for event venues, transportation hubs, and more. We’ll also focus on the importance and purpose of ticketing kiosks and how choosing a top-notch ticketing kiosk software company can help your business grow. By doing this, you can make the most of your business.
Foodosti - Food Delivery Application
Foodosti is a food delivery startup in Kentucky that wanted to give restaurants and customers an inexpensive and smarter alternative to expensive apps like DoorDash and Uber Eats. We helped turn their idea into a real app with a driver bidding system, where riders set their own delivery prices. The app launched in Lexington, Kentucky, and quickly became a hit with both customers and delivery drivers.
Mr. Cod (Order Wave – Self-Ordering Kiosk)
Mr. Cod, a popular UK-based restaurant known for its fish and chips, faced challenges managing high customer volume and daily tax tracking. Linkitsoft introduced Order Wave, a self-service kiosk that simplified ordering, enabled custom order saving via phone login, and automated tax collection using a Black Box system. This solution streamlined operations, reduced order errors, and provided efficient daily reporting, significantly improving both customer experience and backend management.
BVEND - Smart Vending Machine Application
BVEND, a school-focused vending operator, wanted to create a secure and cashless snacking experience for students. Traditional cash systems were inconvenient and hard to manage for both kids and parents. Linkitsoft built a custom web-based platform that used student ID cards for payments, enabled parental top-ups, and added gamified features for engagement. The system simplified management, boosted user satisfaction, and made vending fun, safe, and efficient for schools.
DONUT TRAP - Smart Donut Vending Application
Donut Trap, a small donut and coffee business, faced challenges managing inventory, payments, and custom orders manually. Linkitsoft developed a responsive mobile app that automated inventory updates, streamlined payments, and enabled customers to place customized orders easily. The app also offered real-time tracking and remote management, reducing manual work and errors. With automation and a smooth digital experience, Donut Trap boosted efficiency and customer satisfaction while saving valuable time.
JTI - Modern Tourism Application
JTI, a tourism initiative in Malaysia, faced challenges as travelers struggled with scattered apps for booking, navigation, and recommendations. Linkitsoft developed a centralized mobile app that unified hotel bookings, attractions, transport, and personalized suggestions in one platform. The app also promoted local businesses through in-app advertising. This solution simplified trip planning, improved user experience, and boosted tourism engagement across Johor Bahru, making travel more connected and enjoyable.
Uvendtech - Smart User Centric Vending App
UvendTech, a Malaysian vending operator, struggled with pre-installed software that lacked local payment support, backend integration, and flexibility. Linkitsoft developed a custom vending platform tailored for Malaysia, adding e-wallet payments, Malay language support, and real-time data integration. A centralized dashboard enabled remote management and brand customization. This transformed UvendTech’s machines into a fully localized, scalable, and efficient system that improved operations and enhanced customer convenience nationwide.
Showdrop - Custom Vending Software
Showdrop, a marketing tech company, wanted to modernize product sampling in grocery stores. Traditional sampling methods were inefficient and hard to measure. Linkitsoft developed custom vending software with QR-based access, offline functionality, and real-time temperature monitoring. The branded interface made sampling interactive and engaging, while backend tracking ensured smooth operations. This solution transformed sampling into a smart, data-driven experience that enhanced brand visibility and customer engagement in retail spaces.
PrayOS Kiosk App - Donation Made Easy
PrayOS, a faith-based organization, wanted to help people share prayers and support their community in a secure, modern way. Traditional methods lacked accessibility and personalization. Linkitsoft developed a kiosk system where users can submit prayers, make donations, and receive guidance from religious leaders. Built on AWS for reliability and security, the solution strengthened community connections, improved transparency, and made spiritual engagement more accessible and meaningful for everyone.
Photobrick - Photo Recreation Kiosk Application
Photobrick, a personalized gift brand, wanted to make memory preservation more interactive and lasting. Traditional photo printing lacked engagement and customization. Linkitsoft developed an interactive kiosk system that lets users upload photos via a QR-linked web app, preview designs in real time, and complete secure contactless payments. This seamless experience enhanced customer engagement, streamlined operations, and helped Photobrick deliver a creative, modern, and personalized way to capture meaningful memories.
COLBR - Secure Investing for everyday
COLBR, a digital investment platform, faced challenges with complex onboarding and scattered client-advisor communication. Linkitsoft built a secure web platform with dedicated portals for customers and advisors, enabling easy document uploads, validation, meeting scheduling, and progress tracking. By centralizing everything into one streamlined system, the solution reduced delays, eliminated manual errors, and made financial management simpler, faster, and more transparent for both customers and advisors.
Noomee Case Study - E-commerce Mobile app
Noomee, an Italian e-commerce startup, wanted to simplify online shopping as users faced slow checkouts and poor product search experiences. Linkitsoft built a cross-platform mobile app with a secure, minimal-step payment process and an advanced image-based search feature. With organized product categories and a clean interface, the app made shopping faster, safer, and more intuitive, enhancing user satisfaction and confidence in online purchasing.
Jood - Donation Kiosk Application
Jood, a digital donation platform in Saudi Arabia, wanted to make charitable giving easier, faster, and more transparent. Donors previously faced difficulty tracking contributions and trusting where funds went. Linkitsoft built a bilingual, secure kiosk and web system with real-time tracking, encrypted payments, and franchise management. The platform unified charities under one network, ensured instant transfers, and transformed donations into a seamless, trustworthy, and accessible experience for everyone.
Texas Haunters Convention - Badge Printing Kiosk
Texas Haunters Convention needed a faster way to handle event check-ins as manual badge printing caused long lines and delays. Linkitsoft developed a custom self-service kiosk connected to the registration database, allowing attendees to scan QR codes or search by email to print badges instantly. The system improved efficiency, reduced staff workload, and delivered a smooth, professional, and hassle-free check-in experience for thousands of event participants.
Vendy - Vending Machine Application
Vendy, a smart vending software company, faced challenges with outdated cash-based machines that lacked safety and real-time management. Linkitsoft developed a contactless vending platform that allowed users to scan QR codes, browse products, and pay digitally. The solution included real-time inventory tracking, secure payments, and a centralized dashboard for retailers. This innovation modernized vending operations, improved hygiene, and delivered a faster, more reliable shopping experience for users.
Xavier College - Self-Service Attendance Kiosk
Xavier College in Australia needed a faster and more reliable system for recording student late arrivals as manual check-ins were slow and error-prone. Linkitsoft developed a self-service attendance kiosk integrated with Microsoft Dynamics CRM. Students can scan their ID, take a photo for verification, and print a confirmation slip instantly. The solution automated recordkeeping, reduced administrative workload, and improved accuracy, creating a seamless and efficient check-in process.
Beauty Lab - Custom Digital Booking System
Beauty Lab, a modern salon, struggled with a disorganized booking and payment process that frustrated clients and caused scheduling delays. Linkitsoft developed a unified digital system integrating online booking, a self-check-in kiosk, and a specialist app. The platform enabled real time scheduling, NFC-enabled payments, and seamless synchronization across all devices. This solution simplified operations, improved customer satisfaction, and turned salon management into a smooth, modern, and efficient experience.
Johor Environmental System - Sustainability-Focused Mobile App
Johor Environmental System is a sustainability-focused mobile app developed by Linkitsoft. It empowers the Johorians in their eco-conscious journey. The client’s complaint? Environmental problems. So we built a platform that’s packed with tips, resources, and tools. It helps users reduce waste, save energy, and discover eco-friendly products. We made a solution designed to promote sustainable living while supporting local green initiatives.
Key Takeaways of Ticketing Kiosk
- Ticketing kiosks provide faster, more convenient ticket purchasing without long lines.
- Customers enjoy the user-friendly, self-service kiosk experience.
- Kiosks can help increase ticket sales and revenue for venues.
- Organizations reduce labor costs since fewer staff are needed.
- Valuable customer data that provides business insights is collected.
Benefits of Ticketing Kiosks
Businesses processing high volumes of tickets should consider introducing self-service kiosks, which offer multiple benefits. Efficiently dispensing tickets, these kiosks trim queues, thereby bolstering customer satisfaction by up to 20%. Their convenience and practicality have made them a popular choice among consumers. Some of the key benefits of ticketing kiosks are as follows:
Improved Customer Experience
Ticketing kiosks also enhance the overall customer experience. They are simple to use with an intuitive touchscreen interface. Users receive step-by-step guidance through the ticketing process. Kiosks are available 24/7, so customers can purchase tickets on their own schedule. This self-directed approach gives customers more control. Studies show ticketing kiosks can improve customer satisfaction by up to 20%. Eliminating long queues reduces frustration, while the automated process is perceived as more modern and innovative.
Increased Sales
In addition to faster transactions, ticketing kiosks can also help increase sales. Kiosks make ticketing quick and convenient, encouraging more impulse purchases. Customers who don't have to wait in a long line are more likely to buy more tickets for additional shows, events, or attractions. According to MarketsandMarkets, 72% of consumers prefer buying tickets using self-service kiosks rather than traditional ticket booths. Ticketing kiosks are becoming the preferred option.
Lower Labor Costs
Ticketing kiosks reduce the need for as many staff members at ticket counter locations. While some personnel are still needed to assist customers and maintain kiosks, the overall staffing requirements are reduced. This results in lower operational costs associated with wages.
Faster Service
One of the biggest advantages of ticketing kiosks is that they can drastically reduce wait times associated with traditional ticket counters. Customers can walk up to a kiosk, select their desired tickets, make payment, and receive their tickets printed on the spot. This self-service approach avoids long queues and provides a faster, more convenient ticketing experience. According to a survey by Allied Market Research, ticketing kiosks can lead to an increase in ticket sales by up to 15%. The increased speed and availability of kiosks encourage more impulse purchases. Ticketing kiosks allow customers to get in and out quickly.
Seamless Integration
Modern ticketing kiosks seamlessly integrate with existing ticketing platforms and point-of-sale systems. This allows the kiosks to offer the same tickets and associated services. The customer experience remains consistent while labor costs are decreased. Ticketing kiosks can be used to streamline the ticketing process, and kiosks like these also provide a self-check feature, which makes the process more efficient. Moreover, these kiosks can also be used to help increase brand awareness.
Valuable Data Collection
Lastly, ticketing kiosks provide valuable customer data that can be used to improve marketing and sales efforts. The kiosks collect customer information and sales data that provide useful insights. Everything from sales trends to popular ticket types and customer demographics can be tracked.
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Types of Venues Using Ticketing Kiosks
Since ticketing kiosks curb labor costs, they free up staff for tasks that add more value. This shift can lead to significant returns on investment. The global ticketing kiosk market, predicted to hit $13.4 billion by 2030, showcases the potential for immense growth. Many industries nowadays use kiosks to expand their businesses and increase revenue.
Airports
Airports have implemented ticketing kiosks to allow travelers to quickly check in and print boarding passes without waiting in line. (Airport ticket) kiosks help passengers save time and breeze through the airport. According to SITA’s 2021 Passenger IT Insights survey, 70% of passengers use self-service options like airport ticketing kiosks.
Train Stations and Transportation Hubs
Major train stations and transportation hubs are also utilizing ticketing kiosks to improve passenger processing. Customers can purchase tickets, check schedules, print passes, and manage reservations via kiosks. This improves traffic flow and the overall customer experience.
Entertainment Venues
Ticketing kiosks are ubiquitous at entertainment venues like movie theaters, sporting arenas, amusement parks, and concert halls. Kiosks allow visitors to bypass ticket window lines and head straight to the event. The streamlined process improves guest experiences during peak traffic periods.
Restaurants
Quick service and fast casual restaurants are deploying kiosks to expedite ordering and checkout. Customers can browse menus, customize orders, and pay via self-service kiosks. This reduces wait times even during the busiest meal rushes.
Kiosks Hardware and Software
These kiosks, available with new hardware, can also be installed in stalls to enhance brand awareness. Kiosk resources, such as automated returns and kiosk downloads, offer an automation aspect promoting social distancing. Via mobile devices, these kiosks give a personalized guest experience, increasing return on investment (ROI). To enable fast, user-friendly transactions, ticketing kiosks require both specialized hardware and software.
Software
These kiosks, available with new hardware, can also be installed in stalls to enhance brand awareness. Kiosk resources, such as automated returns and kiosk downloads, offer an automation aspect promoting social distancing. Via mobile devices, these kiosks give a personalized guest experience, increasing return on investment (ROI). To enable fast, user-friendly transactions, ticketing kiosks require both specialized hardware and software.
- Kiosk software centralizes management and allows remote monitoring.
- Intuitive touch-enabled interfaces with menus and virtual keyboards.
- Secure integrations with payment processors, CRM systems, and accounting software.
- Ticket selection, seat mapping, and ticket dispensing functionality.
- Connectivity to printers, scanners, webcams, and other integrated hardware.
- Customizable platform to match branding and required transactions.
Hardware
The kiosk itself is specially designed for public use with a sturdy enclosure and durable touch display. Kiosks may offer a variety of features like:
- Large touch screens with customizable interfaces
- Credit card readers, cash receivers, and QR code scanners for payment
- Receipt printers, badge printers, and barcode scanners
- WiFi and ethernet connectivity
- Webcams and video assistance
- ADA-compliant design
Implementing Ticketing Kiosks
To implement ticketing kiosks, organizations should consider key steps such as assessing their ticketing volume, selecting suitable kiosk models, integrating them effectively with existing systems, and providing adequate staff training and support for seamless operation. Here is an overview of key steps:
Assess Goals and Requirements
Consider what transactions the kiosks will be used for, the necessary hardware features, the venue size and environment, and the estimated usage. These factors will influence the type and number of kiosks needed.
Select Kiosk Vendor
Research reputable kiosk manufacturers that offer hardware, software, and support tailored to your ticketing needs. Assess options to determine the optimal vendor.
Design Kiosk Interfaces
Work with your kiosk vendor to design custom interface screens and menus optimized for the user experience. Ensure branding is consistent and transactions are intuitive.
Integrate with Data Systems
Integrating the kiosks with inventory management, point-of-sale, and other data systems enables real-time transactions. Application programming interfaces (APIs) typically enable connections.
Install and Test Hardware
Once manufactured, the kiosks will be delivered, installed in the designated locations, assembled, and thoroughly tested before deployment.
Train Staff
Provide training to staff members who will be managing and maintaining the kiosks. Cover day-to-day operations, troubleshooting issues, and assisting customers.
Market Kiosk Availability
Use promotional materials and campaigns to advertise the availability and convenience of the new self-service ticketing kiosks to customers.
Examples of Businesses Using Ticketing Kiosks
Ticketing kiosks provide efficient transactions across industries. With intuitive interfaces and secure payment processing, kiosks are enhancing customer experiences and guest satisfaction. Some real-life example includes
Airlines Use Airport Kiosks to Improve Check-in
Airlines have implemented airport ticket kiosks to reduce ticket counter lines and get travelers to their gates faster. The self-service ticketing kiosks allow passengers to quickly check-in and print boarding passes. Airports recognize kiosks to improve the overall guest experience.
Sports Venues Install Kiosks to Boost Concession Sales
Sports stadiums and other entertainment venues are utilizing advanced kiosks that allow fans to purchase event tickets and even food and beverages right from the kiosk. By installing self-check ticket dispensing kiosks, the venues can reduce costs related to staffing ticket windows
Movie Theaters Add Printing Kiosks to Expedite Ticket Purchases
Movie theater chains have installed printing kiosks so customers can skip the box office and go straight to the snack bar. The theater-branded kiosks allow patrons to select seats, purchase, and print tickets, and upgrade to 3D or VIP options. The kiosk-generated receipts also help track sales
Transit Organizations Leverage Kiosks to Improve Passenger Flow
Transit organizations use ticketing kiosks throughout subway stations, bus terminals, and train stations to improve traffic flow. The intuitive kiosk interface allows riders to add fare value, purchase passes, or plan trips. Kiosks help eliminate the need to wait in station lines.
Retailers Offer Bill Payment Kiosks for Convenient Transactions
Convenience stores and pharmacies often have bill payment kiosks, allowing customers to quickly pay utility bills, credit cards, and car loans. These self-service payment kiosks offer a convenient way to complete complex tasks in less time. The kiosks can accept cash, cards, and checks.
The Future of Ticketing Kiosks
Ticketing kiosks have already seen widespread adoption, but the technology will continue advancing in the future. Some innovations on the horizon include:
Enhanced data analytics
Firstly, enhanced data analytics and business intelligence capabilities will be a major priority. Specifically, a study by MarketsandMarkets found that 74% of ticketing kiosk providers are planning to invest in advanced analytics tools in the next three years. These tools will enable kiosk operators to collect customer data and gain valuable insights into purchasing behaviors and preferences.
Intelligent virtual assistants for conversational commerce
Additionally, chatbots and virtual assistants will enable natural language conversational commerce interactions. MarketsandMarkets found that 69% of kiosk providers will implement virtual assistants within three years. These will provide a personalized, conversational ticketing experience.
Targeted real-time promotions
Additionally, integrated sensors will enable more targeted real-time promotions. A survey by Allied Market Research found that 68% of kiosk operators believe sensors are essential for future kiosks. By collecting data on customer interactions, kiosks can deliver personalized promotions in real time.
Expanded biometric identity options
Expanded biometric identification options will enhance security and convenience. According to JDA, 72% of consumers are open to using biometrics for ticket purchases. Options like facial recognition and fingerprint scanning will allow efficient, secure ticket transactions.
Increased personalization and recommendations
Finally, machine learning and AI will allow increased personalization. Allied Market Research found that 71% of consumers want personalized kiosk recommendations. Analyzing customer data will enable highly customized, relevant recommendations during ticketing.
Mobile integration with smart devices
Moreover, mobile integration will be a key priority. Per Grand View Research, 65% of kiosk operators plan to integrate with mobile apps in the next five years. This will enable customers to easily sync kiosk transactions with their smart devices for simplified ticket management.
Trust Our Expert Guidance Through the Process
As a ticketing solutions provider, Linkitsoft can guide you in implementing self-service kiosks smoothly and successfully. Our expertise spans strategic planning, kiosk software design, system integration, rollout, and ongoing management. We enable a seamless transition to kiosk ticketing.
Custom Solution Design Optimizing the User Experience
To begin, we thoroughly assess your goals, venues, and infrastructure. Next, we architect a customized software solution overview leveraging robust kiosk software integration with advanced kiosks. The user experience is fully optimized throughout.
Seamless Integrations for Real-Time Transactions
Furthermore, integrations with data systems like CRM and POS enable secure, real-time transactions via the kiosks. Compliance with industry regulations is ensured every step of the way.
Refinement Through Piloting and Testing
Additionally, with dedicated support, we pilot and refine the full kiosk solution before rolling it out to production. Post-launch, our team remotely monitors performance so you can focus on your business.
Why LinkItsoft?
Linkitsoft's state-of-the-art ticketing kiosk software aims to make the ticketing process faster and more efficient, with the added benefit of a self-check feature that allows customers to retrieve their tickets quickly and easily. Additionally, our kiosk software solution offers a will-call option for customers who prefer to pick up their tickets in person.
