Experienced Customer
Support service
At Linkitsoft, we understand the critical importance of providing exceptional customer support service. Our team has over 94 active clients across various industries and consists of over 111 dedicated offshore employees working out of 2 strategically located offices.
When you choose Linkitsoft for your customer support needs, you get proven expertise without hidden costs or risks.
Experienced Customer Support
NO HIDDEN COSTS. NO UNFORESEEN RISKS.
When you partner with the strongest provider, you get the best outcome.
94+ active clients across
various industries
111+ offshore
employees
02+ strategically located
offices
What does Linkitsoft customer Support service have to offer?
Linkitsoft recognizes the crucial role of customer support in improving the customer experience. We pride ourselves on offering personalized, high-quality Customer support that goes hand in hand with your products and services. This is not just support – it’s about building a successful customer support framework that leads to excellent customer satisfaction.
24/7 Customer Service Outsourcing
Linkitsoft stands ready 24/7 to handle your needs. We believe that great customer support doesn't rest. Our customer support professionals work tirelessly, ensuring that every interaction enhances the customer experience. Our always-on approach aims to secure your trust and bolster customer loyalty.
Outsource Help Desk Support Services
Our help desk support services are designed to enhance customer experience and help your business thrive. Linkitsoft can give your customers end-to-end support, strengthening customer retention through support tools and software designed for success. Trust us to be the backbone of your customer service team.
Best Outsourcing Customer Support Cost
When it comes to outsourcing customer support, affordability is key. Linkitsoft promises not just competitive pricing but also value that boosts your customer's lifetime value. We focus on the customer at every turn, providing high-quality customer experiences that align with your budget.
Small Business Oriented Outsourced great customer Care
We cater specifically to small businesses, understanding that your customer base is the cornerstone of your success. Linkitsoft will tailor support that doesn't just solve problems but nurtures long-term customer relationships. We provide customer support and service that's just as dedicated as your own team.
Benefits of Outsourcing Customer Service with Linkitsoft
Don’t hand off customer support to just anyone – choose Linkitsoft as your partner in providing exceptional customer service. Our team of experts will work closely with you to understand your business and provide personalized support to your customers. Trust us to handle the smallest to the largest Customer support requests with ease, ensuring that every interaction is positive. Outsourcing your customer service representatives to Linkitsoft offers numerous key advantages:
1. Reduce Costs
Linkitsoft will slash your costs significantly. Imagine keeping up with customer expectations and saving up to 70% on employment expenses. Our support team's efficiency makes this a reality, delivering top-notch service without the heavy price tag.
2. Increase Efficiency
Over 27% of companies outsource to improve efficiency. By leveraging our infrastructure and expertise, you can navigate fluctuations in demand and scale sustainably. Our dedicated teams become an extension of your business, freeing you to focus on core priorities while we handle customer interactions.
3. Access 24/7 Support
Linkitsoft offers unmatched flexibility with our 24/7 support. We provide a global delivery model that adds flexibility, faster response times, and round-the-clock support. Our support team's dedication to customer service ensures that your existing customers receive the best possible support, even outside of regular business hours.
4. Drive Business Growth
We don't just provide customer service; we partner in your expansion. Linkitsoft becomes an extension of your team, allowing you to concentrate on growth. Trust us to manage customer interactions while you innovate and thrive.
Trusted by 250+ happy clients including these Fortune companies
Industries we've worked in
Education
Healthcare
Logistics
Financial Services
Legal Services
Professional Services
Retail & eCommerce
Real Estate
Engineering & Construction
Information Technology
Media Communications
Telecommunications
Our Core Customer Service Offerings
At Linkitsoft, we provide a range of customer support services, including:
Call Centre Outsourcing
At Linkitsoft, we offer call center outsourcing to augment your capabilities while ensuring top-notch quality. This is important because support agents play a crucial role in fostering customer loyalty and retention. Our support teams support your customers – even the difficult ones – greatly reducing customer effort and boosting satisfaction.
Telephone Answering
Our virtual receptionists are always ready to handle calls, orders, and appointments, providing an omnichannel support approach to customer experience. By giving them a good Customer support experience, our team improves your customer service and support, which is crucial for long-term customer success and favorable customer feedback.
Technical Support
Linkitsoft can expand your tech support team on demand, embodying the job of customer support with efficiency. We approach and provide long-term support beyond the immediate issue, ensuring that every support interaction contributes to end-to-end customer experience and helps improve your customer service versus just a temporary fix.
eCommerce Support
We understand that an effective product or service needs robust customer support experiences. That’s why Linkitsoft offers multi-language, 24/7 eCommerce support to resolve customer problems swiftly. This approach ensures a seamless support experience, which is vital for maintaining a good customer service reputation and customer satisfaction.
Live Chat
Make your business available anytime with Linkitsoft's live chat option. This service ensures that you don’t hand off the customer after their initial interaction, a common customer pain point. Our customer service teams provide consistent, high-quality interactions that enhance the customer experience, crucial for Customer support and customer service synergy.
Help Desk Outsourcing
Linkitsoft will rapidly scale your help desk team as needed. Our customer support staff are key for helping resolve customer inquiries efficiently, reinforcing the importance of support software in today’s customer experience trends report. We give them a support role that goes beyond the call of duty, ensuring long-term customer engagement and satisfaction.
Hire Expert Customer Service Specialist
Clients We Have Worked With
We have gained a long list of contented clients by delivering top-notch IT solutions.
Our Portfolio
Our project revolves around developing BVEND, a smart vending machine application. BVEND aims to provide an intuitive and efficient user experience for managing vending machines and optimizing sales performance. With various plugins, product pricing management, image updates, sales reporting, inventory health checks, and multiple customization options, BVEND offers a comprehensive solution to vending machine operators
BVEND - Our Smart Vending Machine Application
The Donut Vending App is a mobile application designed to provide a convenient and enjoyable experience for users who crave delicious donuts. The app aims to streamline ordering and purchasing donuts from various vendors, ensuring a seamless transaction from start to finish. By leveraging the power of technology, this project seeks to enhance the overall donut-buying experience, making it more accessible and user-friendly for users and highly profitable for businesses.
DONUT TRAP - Our Smart Donut Vending Application
JTI's Tourism App is a mobile application designed to enhance the travel experience for users. It addresses the need for a comprehensive and user-friendly mobile application in the tourism industry. The project was developed with a focus on Malaysian users. We at Linkitsoft are delighted to launch a tourism app that enables users to explore services, discover popular places, and access exclusive offers and rewards. With the availability of apps on the App Store, Play Store, and App Gallery, JTI offers advantages such as increased tourism, support for local businesses, and advertising opportunities.
JTI - Our Tourism app
Automation is taking over all industries as we are moving toward a world with lesser human interaction, due to their easy maintenance & and highly customizable options, vending machines are getting extremely popular. Uvendtech software that easily allows you to manage product pricing, add images, view sales reporting, and check your inventory health.
Uvendtech - Smart user centric vending app
While building a dating app, we included a simple and easy-to-navigate layout that would help meet people with similar interests. This helps us keep the mobile app user experience engaging and clean while minimizing needless clutter.
Approach - Meeting and dating app
The development of the application was carried out in five stages: key features, structure, special design, and user interactions with the application were identified.
Our goal is to provide both a superior customer experience and tremendous value for our customers.
The hustle and intricacy of managing orders while running a business may overwhelm you as a shopkeeper. Customers may order their desired service quickly and easily with a personalised self-service kiosk application, resulting in increased client retention and loyalty.
Showdrop - Get your free sample
Collecting donations, managing them properly, and keeping records is challenging. Jood – is custom donation kiosk application that has solved the problem most organizations face while collecting donations.
Jood - Donation kiosk Let's start spreading goodness
Whether you are looking for cleaning, plumbing, laundry or else. JUGAAR a top-rated mobile app offers Professional Services at your doorstep. JUGAAR prides on providing top-notch services to clients. By understanding that clients have busy schedules and may not always have the time to go out and seek the services they need.
JUGAAR - Professional services at your doorstep
Welcome to this vending mobile app! A team of passionate individuals who have come together to revolutionize the vending experience aim is to make it easier and more convenient for people to access their favourite snacks and drinks on the go. With our app, you can find the nearest vending machine, browse through the products available, and even pre-order your items for pickup.
Vendy - Order from the app take from the vendy
This app provides a range of features and tools to help you live a more sustainable life. From tips and tricks for reducing waste and conserving energy to resources for finding eco-friendly products and services, this app has everything you need to make a positive impact on the planet.
Johor Environmental System - empowering johorians to live sustainably
The Experience Behind Our great Customer Support Team
Our customer service representatives have varying levels of expertise to match your unique support requirements:
Junior
1-2 years of customer service experience- Customer Complaint Resolution
- Customer Request Processing
- Social Media Chat Support
- Phone Support
- Email Support
Intermediate
2-4 years of customer service experience- Expert Product Knowledge
- CRM Database Management
- Customer Order and Application
- Support
- Phone Support
- Technical Support
Senior
4+ years of customer service experience- Training Junior Customer Service Representatives
- KPI Management
- Monthly reporting to Senior Management
- Expert Troubleshooting
- Streamlining Processes
LinkitSoft Reviews on
Designrush
Junior Representatives
Our junior reps are skilled in the following:
Tackling Customer Concerns Head-On
As a customer support agent at Linkitsoft, our junior reps' capabilities for resolving basic customer complaints are outstanding. It's simple, really. We believe that customer satisfaction starts with listening. That’s why our junior reps ensure every customer feels heard, aiming for a low customer effort score every time. This practice is just one reason why customer support is important to us.
Exceptional Social Media and Phone Support
Linkitsoft thrives on providing exceptional support through social media and phone channels. As customer service agents, our junior reps are key players in the direct support team. Interactions that enhance customer experience? That's the goal. And yes, it's important because support over these platforms reinforces the dependable presence of our customer support professional in our customer's journey.
Efficient Processing of Customer Requests
When customers reach out, our junior reps are here to process requests smoothly. Quick and accurate - that's my mantra. As support representatives, our junior reps aim to excel in every term customer service entails. Each request processed is a step towards long-term support beyond the issue at hand, showcasing why Customer support is just one, yet vital, piece of the larger customer service department puzzle.
Mastering Email Interactions with Precision
Here at Linkitsoft, managing email interactions is more than just typing responses. As part of the Customer support team, our junior reps handle every email meticulously. Why? Because good support is important. It bridges the gap between customer service vs. indifference. Each email is a chance to improve the customer information database, aid in customer success, and cement our reputation for quality support.
Intermediate Representatives
Our intermediate reps additionally provide:
Expert Product Knowledge
At Linkitsoft, our intermediate representatives bring deep knowledge of your products to every customer interaction. It's clear that the answer is that customer support has to be knowledgeable; customers expect it. Understanding every detail allows our intermediate reps to address queries with confidence, showcasing how customer service might transform a user's experience.
Mastery in Management Tools
CRM and order or application management? Consider it handled. Why? Because support is important, especially when it’s efficient. As a Linkitsoft support agent, our intermediate reps navigate these tools effortlessly. This skill is crucial as it ensures customers succeed in a traditional support environment, where every detail matters.
Skilled Technical Troubleshooting
Technical issues can be tricky, but not for the Linkitsoft customer support team. Our troubleshooting support is second to none. Our representatives resolve complex problems swiftly. This prowess in technical support is important because support strengthens the trust between us and our users, fulfilling the true terms of customer service and customer care.
Senior Representatives
Our senior reps are experts in:
Leading by Example
Our senior representative at Linkitsoft leads by example, training other representatives in essential skills. From KPI management to leadership reporting, our senior reps' primary focus is on maximizing customer support service quality. It's clear that support is important; without it, the team suffers. That's why our senior reps prioritize minimizing customer effort, ensuring each interaction is seamless and efficient.
The Power of Customer Support
Our senior representatives understand that customer support is the backbone of any successful customer service strategy. It's crucial to recognize the importance of support and invest in ongoing training to ensure that every customer interaction is productive and satisfying. By prioritizing customer support, our senior representative succeeds in a traditional support environment, where every detail matters.
Setting Service Standards
Setting service KPIs and optimizing processes are crucial for success. Our senior representatives aim to maintain high customer satisfaction, ensuring our service meets the highest standards. Every customer interaction is an opportunity to improve, and with ongoing training, our team remains up-to-date with the latest trends and technologies.
Transparency and Insights
Sharing insights with leadership and providing transparency in our support processes are key to optimizing our service. Our senior representative ensures that all stakeholders are informed, allowing for continuous improvement and refinement of our support strategies. This collaborative approach is essential for maintaining a high level of customer satisfaction.
Process Efficiency
Efficient processes are crucial for success in customer support. Our senior representative strives to streamline our support processes, ensuring that every interaction is effective and efficient. This focus on process optimization is important because it minimizes customer effort, resulting in higher satisfaction rates and a positive customer experience.
Why Choose Linkitsoft for Customer Support
When you partner with us at Linkitsoft for customer support, you’re not just getting a team; you’re gaining allies. We’re seasoned in harmonizing customer service with your brand’s voice. Moreover, our support agents are key to nurturing your business relationships. They are trained to seamlessly blend with your company culture.
With over 150 active clients trusting us, our hands-on experience shines. Notably, with a family of hundreds of dedicated team members, we ensure your terms of customer service and customer satisfaction are met. Think of our customer support service as an extension of your brand, committed to excellence.
Foodosti is a food delivery mobile application developed by Linkitsoft to revolutionize the food delivery landscape. It comprises three sub-apps: Foodosti, Delivery Dost, and Foodosti Partner, which cater to users, delivery riders, and restaurants/chefs, providing an enhanced, efficient, and profitable platform for all stakeholders. Foodosti offers budget-friendly delivery fees, allowing users to order food with delivery fees as low as 99¢. It offers the cheapest delivery fees to customers among all the top delivery app competitors. Foodosti enhances the customer experience in food ordering and delivery by allowing users and riders to place bids and select delivery fees of their choice.
Foodosti - Food Delivery App MOBILE APPView Case Study