The Rise of Food Ordering Kiosks for Restaurants in 2023
Food ordering kiosks are revolutionizing the restaurant industry. Research shows kiosk users spend 10-30% more than those ordering from staff. According to one survey, about 65% of quick-service customers prefer kiosks for convenience.
The global kiosk market will reach $43.65 billion by 2028, with self-order kiosks growing at 12.4% CAGR. Customers value kiosks for easy ordering and transparency in nutrition information.
Linkitsoft offers the best food ordering kiosks with a focus on customer preferences. Shifting towards self-service technology, our kiosks provide a significant competitive advantage for restaurants through increased spending, order customization, and improved customer experience. Scroll below to understand how food ordering kiosks can help you increase your business sales and how Linkitsoft can help you achieve automation and become a must-have for quick-service and fast-casual restaurants.
Key Takeaways
- Food ordering kiosks allow customers to order food quickly and easily without waiting in line. This improves customer experience and reduces wait times.
- These kiosks boost sales by encouraging customers to customize orders, add sides and drinks, and order desserts. Upselling is easier through kiosks.
- Kiosks integrate with food ordering systems to send orders directly to the kitchen. This improves order accuracy and kitchen workflow.
- Restaurant kiosk software offers real-time sales and ordering data to help owners make better business decisions.
- Mobile ordering and kiosks give customers more choices in how they order. Customers can order remotely or onsite through various self-service options.
What are Food ordering kiosks?
Food ordering kiosks first gained popularity in quick-service restaurants like McDonald’s. But they are now being rapidly adopted by fast casual and full-service restaurants, too. From large chains like Panera Bread to independent eateries, restaurants of all kinds are installing kiosks.
Customers, especially millennials and Gen Zers, appreciate the convenience and customizability of kiosks. Self-ordering reduces wait times in line and gives customers control over how they order. Kiosks can also boost sales by making it easy for customers to add extras like desserts and sides.
While kiosks used to be an expensive investment, modern restaurant POS systems integrate kiosk capabilities for a reasonable price. Owners can now deploy self-ordering alongside mobile ordering and tableside POS systems. These options give customers a choice in how they order and pay.
Benefits of Food Ordering Kiosks for Restaurants
Food ordering kiosks are revolutionizing the restaurant industry. These kiosks allow customers to order food and customize purchases at their own pace. This self-service technology sends orders directly to the kitchen for faster service while providing upsell opportunities. Ultimately, food ordering kiosks improve customer experience and restaurant sales. Some of the key benefits of food ordering kiosks are:
- Kiosks reduce wait times by allowing customers to order themselves. This improves customer satisfaction scores.
- They boost check sizes since it's easy to customize orders and add sides, drinks and desserts when ordering.
- Food ordering kiosks allow for easy upselling. Menu suggestions and custom combos prompt customers to purchase more.
- Orders are sent directly to the kitchen printer or screen from the kiosk. This reduces mistakes and speeds up order prep.
- Customers enjoy perusing menus and ordering at their own pace. The ordering experience feels more personalized.
- More payment options like Apple Pay can be accepted since the customer completes the transaction.
- Valuable customer data can be gathered, including order history and customized favorites.
- Kiosks can reduce labor costs by automating part of the ordering process. More staff can be allocated to other tasks.
- They allow customers to order and pay when convenient without waiting in line. This caters to customers’ preference for self-service.
- Overall, Food ordering kiosks create a modern ordering experience customers love while optimizing operations and sales.
Foodosti - Food Delivery Application
Foodosti is a food delivery startup in Kentucky that wanted to give restaurants and customers an inexpensive and smarter alternative to expensive apps like DoorDash and Uber Eats. We helped turn their idea into a real app with a driver bidding system, where riders set their own delivery prices. The app launched in Lexington, Kentucky, and quickly became a hit with both customers and delivery drivers.
Mr. Cod (Order Wave – Self-Ordering Kiosk)
Mr. Cod is an excellent restaurant that first made its debut in the UK in 1979. Its specialty can be found in its British-style fish and chips and American-style fried chicken. Due to providing affordable packages and awesome taste, they had a lot of people visiting their restaurant daily, making it harder to remember orders and keep track of daily taxes. This is where Linkitsoft stepped in and successfully made all of this much easier and quicker with Order Wave.
BVEND - Smart Vending Machine Application
BVEND is an innovative vending machine operator delivering self-service retail solutions for teenagers. With a special focus on schools, BVEND has quickly become a favorite among students by making snacks and drinks more fun and accessible. When they were starting, there were some gaps; BVEND wanted to create a secure, cashless environment where students could make purchases using preloaded ID cards topped up by their parents. Due to this unique system, BVEND realized that the general kind of software wouldn’t work for them. They required a custom-built system. That’s where we came in and helped them build a centralized platform.
DONUT TRAP - Smart Donut Vending Application
Donut Trap is a lovely and proud donut, ice cream, and coffee business. Whenever their customers have a craving, they’re always there to satisfy their sweet tooth! Thanks to their delicious treats, Donut Trap was already up and running. However, the owner wanted to do more: this was automating their business. This way, they would be able to keep track of their sales and inventory better than they can manually. This is exactly where Linkitsoft helped!
JTI - Modern Tourism Application
JTI is a tourism initiative that wanted to make travel easier for both locals and international visitors. They noticed that tourists often had to jump between many apps and websites to book hotels, find attractions, arrange transportation, or get personal recommendations. This created confusion and wasted time. We worked with JTI to build a single mobile app that brings everything together. Be it hotel bookings, attractions, transport, and tailored suggestions. The JTI app was created to make trip planning simple, support local businesses, and improve the overall travel experience for Malaysian tourists.
Uvendtech - Smart User Centric Vending App
UvendTech, a vending machine operator in Malaysia, had recently upgraded to a new fleet of smart vending machines. However, the pre-installed software created multiple challenges: it was rigid, didn’t support local payment methods, made daily operations difficult, and lacked smooth backend integrations for easy management.We developed custom vending software to address all these gaps. Our team added local payment options, streamlined backend integrations, and simple management tools. This turned the machines into a user-friendly platform that was easy to operate, efficient, and ready to scale.
Showdrop - Custom Vending Software
Showdrop brings a new product sampling method to people. It does so with smart vending machines placed in busy grocery stores. Instead of awkward handouts or random freebies, shoppers can simply walk up, tap the screen, and grab a free sample on the spot. We helped turn this vision into reality with vending software that powers the entire experience. Now, shoppers get uninterrupted product samples, and brands finally have the tools to measure the impact and engagement without the old “guessing” method.
PrayOS Kiosk App - Donation Made Easy
PrayOS is a business that helps individuals and religious organizations stay connected in meaningful ways. People were facing challenges in expressing their prayers and supporting their community. This is where the client decided to use tech to help people feel connected to their faith. We worked with PrayOS to create a kiosk system that would allow people to submit prayers for both the living and the deceased. They’re easily able to make donations and receive support from their leaders. The kiosk is powered by AWS, ensuring reliability and top-tier security.
Photobrick - Photo Recreation Kiosk Application
Photobrick helps people preserve their memories in a unique and creative way. Many struggle to find lasting methods to capture their life journey and emotions, which is why Photobrick introduced a clever design approach to turn photos into personalized bricks that tell expressive stories. We worked with Photobrick to establish a custom process where specialist designers design every image for top quality. Customers receive a preview for approval before production, ensuring complete satisfaction. Photobrick delivers memorable experiences backed by strong customer support and feedback.
COLBR - Secure Investing for everyday
COLBR is the first global, 100% digital investment platform business that helps customers and financial advisors manage their wealth more smoothly. With COLBR, individuals gain access to exclusive investment opportunities. This ranges from life insurance and private equity to real estate and retirement plans. We worked with COLBR to design a system that would fix complicated approval steps. Linkitsoft designed two portals: one for customers and one for admins. This way, customers get a clear path to complete their onboarding, while advisors can validate information, manage profiles, and keep everything moving without delays.
Noomee Case Study - E-commerce Mobile app
Noomee is a cross-platform e-commerce app. It’s built for a client in Italy who wanted to simplify the online shopping experience. Customers were struggling with complex checkout flows and the lack of intuitive product search options. The client’s initial idea was to create a solution that made buying online safer and more convenient. So Linkitsoft’s experts collaborated with the client to develop a mobile app. It integrated a secure payment gateway with minimal steps and additional unique features, giving shoppers confidence and ease at checkout.
Jood - Donation Kiosk Application
Jood is a custom donation kiosk app built by Linkitsoft. It makes the donation process a whole lot easier. Many organizations struggle with tracking, managing, and collecting donations effectively. Our client wanted to build a platform that solves that. We built Jood. It solves this by offering an intuitive, secure platform that guarantees transparency and ease of use. This helps the client keep proper records with less hassle and more impact.
Texas Haunters Convention - Badge Printing Kiosk
Texas Haunters Convention wanted a quick and easy way to print badges for attendees without long lines or manual work. They needed a self-service system that could handle thousands of registrations smoothly and reduce staff effort at the check-in desk. We built a custom badge printing kiosk software that lets attendees check in and print their badges instantly using a touchscreen system. The solution worked perfectly at the event, cutting down waiting time and giving visitors a smooth and professional check-in experience.
Vendy - Vending Machine Application
Vendy is a modern, smart vending software that lets users make quick, contactless purchases directly from their smartphones. By scanning a QR code, customers can browse products, pay digitally, and instantly receive their selected items. It works without cash. It’s designed to make everyday buying effortless and hygienic, offering real-time updates and secure payments. This gives a smooth user experience that keeps their vending machines relevant and reliable in today’s digital world.
Johor Environmental System - Sustainability-Focused Mobile App
Johor Environmental System is a sustainability-focused mobile app developed by Linkitsoft. It empowers the Johorians in their eco-conscious journey. The client’s complaint? Environmental problems. So we built a platform that’s packed with tips, resources, and tools. It helps users reduce waste, save energy, and discover eco-friendly products. We made a solution designed to promote sustainable living while supporting local green initiatives.
Awards & Recognition
We thrive on accelerating the path to disruption and implementing agile methodologies to design, build, deliver, and scale digital solutions. Our future-proof, growth-centric tech has earned us notable awards and recognition across industries and regions.
Clients We Have Worked With
We have gained a long list of contented clients by delivering top-notch IT solutions.
Features of Restaurant POS Systems with Kiosks
In the rapidly evolving landscape of the food service industry, integrating Food ordering kiosks into restaurant POS systems has become a game-changer for modern dining establishments. To truly maximize the benefits of technological advancement, you need a food ordering kiosk system that integrates with your traditional kiosk solution. The right software makes it easy to manage orders from kiosks alongside your traditional POS and other channels.
These kiosks offer many benefits, from streamlining the ordering process to enhancing customer experience and operational efficiency. Some of the benefits of food ordering kiosks for Restaurants
Enhanced Customer Experience
Food ordering kiosks allow customers to browse the menu at their own pace, customize their orders, and make payments conveniently, leading to a seamless and personalized experience.
Increased Efficiency
By enabling customers to place their orders directly through the kiosk, restaurants can streamline the ordering process, reduce wait times, and alleviate pressure on frontline staff during peak hours.
Order Accuracy
Food ordering kiosks reduce the likelihood of order errors due to miscommunication between customers and staff, improving order accuracy and customer satisfaction.
Upselling Opportunities
Restaurant POS systems with kiosks can prompt customers with upsell suggestions and recommendations, effectively driving revenue through suggestive selling techniques.
Operational Insights
Kiosk-enabled POS systems provide real-time data on kiosk sales, popular menu items, and customer preferences, empowering restaurant owners to make informed business decisions.
Custom Menu Layouts
Food ordering kiosk software offers customizable menu layouts with options for combos, modifiers, and upsell prompts, allowing patrons a tailored ordering experience.
Real-Time Sales Tracking
Restaurant POS with food ordering kiosks enables real-time tracking of kiosk sales versus other order channels, providing valuable insights into ordering trends.
Kitchen Display Integration
Food ordering kiosk software can be seamlessly connected to kitchen display systems, ensuring that orders placed through the kiosk are promptly transmitted to the kitchen for preparation.
Comprehensive Reporting
These kiosk systems generate reports on popular kiosk menu items, bestselling combos, and customer favorites, aiding in menu optimization and marketing strategies.
Integration with Other Systems
Integration with online ordering, reservations, customer databases, and loyalty programs ensures a cohesive and interconnected operational ecosystem.
Seamless Updates
Easy menu, tax, and pricing updates across kiosks, POS software, and displays facilitate efficient pricing and menu change management.
Secure Payment Processing
A food ordering kiosk offers secure credit card processing and PCI compliance specifically tailored for self-order kiosks, ensuring the safety of customer transactions.
With built-in self-check-in kiosk capabilities, restaurants can enhance customer experience through flexible self-service options. Let Linkitsoft kiosk software restaurant system power a mix of food ordering kiosks, mobile POS, online ordering, and dine-in checkout. Our kiosk software gives customers more choices in how they order and pay.
How to Implementing Food Ordering Kiosks in Your Restaurant
The self-ordering kiosk, designed as an integral feature of the restaurant’s point of sale system, revolutionizes the customer experience by integrating with the restaurant software to streamline the ordering process. To implement a reliable food ordering kiosk in your restaurant, follow these best practices when deploying kiosks in your restaurant:
With the right preparation, your restaurant can deploy kiosks smoothly and see the benefits. Customers will appreciate the innovation.
Choosing a POS System and Kiosk Software
Compare multiple POS systems to find software with an easy kiosk setup. Look for menu design features, order routing, and integrations with other restaurant systems.
Staff Training and Support for Self-Order Kiosks
Train staff to support customers using the kiosks and leverage their benefits. Have an attendant nearby to assist customers and answer questions as needed.
Picking the Right Kiosk Hardware
Select durable and easy-to-clean kiosk stands, enclosures, and receipt printers. iPads or Android tablets make great kiosk devices. Place them strategically in high-traffic areas.
Marketing Your Restaurant’s New Kiosk Experience
Promote the kiosks on social media and with in-store signage. Highlight the convenience, ease of ordering, and ability to earn and redeem rewards.
Why Linkitsoft?
Food ordering kiosks are revolutionizing the restaurant industry with their ability to streamline the ordering process, improve customer satisfaction, and increase revenue. By choosing the right POS system and kiosk software, such as form Linkitsoft, you can implement a reliable food ordering kiosk system in your restaurant that will keep your business running smoothly and efficiently in 2023 and beyond.
Are you looking for the best food ordering kiosk software company? Linkitsoft is the industry leader in food ordering kiosk systems. Contact us today to learn more about how our food ordering can help your business grow.
Let us help you power your restaurant with the best food ordering kiosk software. Contact us now to get started!
Frequently Asked Questions
Kiosks allow customers to order themselves, reducing wait times and improving satisfaction. Kiosks also boost sales through customization and easy upselling. Orders go directly to the kitchen, improving speed and accuracy.
Many modern POS systems like Clover have kiosk modes to transform tablets into self-ordering stations. The kiosk software integrates with the POS to send orders to the kitchen and process payments.
An iPad or Android tablet, secure stand, and receipt printer make an ideal kiosk station. For payment processing, use a card reader that attaches to the tablet. POS stands to keep the hardware secure and organized.
Train staff to direct customers to kiosks upon entering. Have signage promoting self-ordering and its benefits. Offer an incentive like a free side or dessert for first-time kiosk users.
Kiosks automate part of the ordering process, allowing staff to be allocated to other tasks. Have an attendant nearby to help guide kiosk users. Overall, kiosks optimize your workforce.
